1st ASM, Cyber Security Student
Resume:
MIKE
COBB
****.****@*****.***
Charlotte, NC 28210
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
PROFESSIONAL SUMMARY
Zumiez Retail - 1st Assistant Store Manager
Charlotte • 08/2021 - 11/2022
Five Guys Burger And Fries - Shift Leader
Charlotte • 12/2019 - 02/2021
Chick-fil-A - Area Leader
Wesley Chapel • 07/2018 - 11/2019
WORK HISTORY
Managed store to promote clean, neat and easy-to-shop environment.
•
Supervised and coached Retail Associates in providing prompt and friendly service at registers, customer service desk, fitting rooms and sales floor.
•
Managed inventory control, cash control and store opening and closing procedures.
•
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
•
Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
•
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
•
• Analyzed and interpreted store trends to facilitate planning. Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
•
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
•
Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
•
Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
•
Resolved conflicts between employees to maintain positive and productive work environments.
•
Worked in fast-paced environment with sense of urgency to serve guests quickly.
•
• Understood cooking techniques and fundamentals to maximize safe SKILLS
• Customer Service
• Team Leadership
• Multitasking and Organization
• Loss Prevention Procedures
• Recruiting and Hiring
• Sales Expertise
• Shrink Minimization
• Management Training
Central Academy Of Technology
And Arts
Monroe, NC • 04/2021
High School Diploma
EDUCATION
Relevant Coursework:
Foundations of Cyber Security &
Information Technology, Webpage
Design, Microsoft Excell and
Access
•
Microsoft Office Specialist
CERTIFICATIONS
food handling.
Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
•
• Kept kitchen up to code for health and safety inspections. Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
•
Contact this candidate