Sales Associate

Michelle J. Porcelli

Boynton Beach, FL ***** 850-***-**** *******@*****.***

SUMMARY

Experienced, innovative sales executive with over 15 years of experience in customer service call center and management positions. I have solid technical skills with advanced training and knowledge of internal customer POS software and Microsoft Office. EDUCATION

Union County College, Cranford, NJ

EXPERIENCE

DEX Imaging/Danka Inc, Sarasota, FL & New York, NY 2005/2007-2008 Sales Associate

● Worked in sales of office automation systems, including copiers, scanners, and facsimile equipment.

● Managed the daily operation of an Information Systems Center encompassing personal computers, terminals, printers, modems, and software packages. Received an outstanding evaluation.

EXIT Realty Gulf Coast, Sarasota, FL 2005-2006

Real Estate Agent

● Sold residential property

New York Life Insurance Company, New York, NY 1996-1998 Insurance Agent

● Sold life and health insurance, disability, long-term care, annuities for the business and personal marketplace. Product marketing was done by cold prospecting or referrals. AT&T, Parsippany, NJ 1986 - 1996

Manager

● Acted as the first point of contact for the Sales of Support organization; analyzed and resolved hardware/software inconsistencies, which increased system reliability.

● Saved the company $1.5 million annually by providing online technical support, which decreased the number of Field Technicians required for onsite visits. In addition, this increased customer satisfaction by reducing system downtime.

● Successfully managed the computer conversion for all Phone Center Stores nationwide without disrupting operations.

● Increased productivity by resolving technical issues independently and coordinating with programmers and systems engineers for 1,700 users.

● Converted 1,800 users to AT&T's new electronic mail system and successfully trained within a limited timeframe and below budget.

AWARDS AND CERTIFICATIONS

● Received Gold Service recognition award at AT&T for completing a project within two months and under budget

● Earned Realtor’s license in 2003

● Life and Health Insurance License in New York State VOLUNTEER WORK

St. Thomas More Catholic Church 2005-2015

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