RICHARD ALBANESE

** ****** **** *******, ********** NJ 908-***-**** adxuyx@r.postjobfree.com

Professional Summary

Experienced field service technician with over 32 years of expertise in the IT industry with the ability to evaluate and resolve customer issues while maintaining focus on all tasks within the scope of work that has been defined.

•Excellent interpersonal relations and superb customer service skillset

•Ability to examine issues and provide solutions in any situation presented

•Ability to adapt and to work efficiently across a broad range of products and tasks

•Work cooperatively with various vendors and team members to assure the success of all projects being implemented

Experience

Linde Electronics and Specialty Gases, Alpha, NJ (February 2020-present)

Process Technician

• Provide cylinder and gas certification for Linde clients

• Provided cylinder tracking and inventory compliance in accordance with Linde, Hazmat and TCPA policies

AT&T, Bedminster, NJ (Oct 1986–June 2019)

Customer Engineer-Technical Field Services

•Responsible for the installation, diagnosis and repair of AT+T and commercial customer Lan/Wan, VoIP, and Wi-Fi infrastructure throughout Northern New Jersey and Eastern Pennsylvania

•Provide end user support encompassing desktop, laptop, VoIP and peripherals including Lan hardware and software issues within the ATT and outside customer campus environments

•Implement cat 5e/6 wiring solutions to support customer infrastructure and circuit extensions as required

•Both remote and on-site Cisco Network, UC Voice and Avaya PBX administration capability

USMC, MCAS Cherry Point, NC (Sept 1980–Sept 1984)

Fire Control Technician

•Troubleshoot and maintain weapons platform, radar, inertial navigation system and computer on an A6-E Aircraft.

EDUCATION

ELECTRONICS TECHNICIAN CERTIFICATION: ELECTRICAL ENGINEERING

DeVry University, New Brunswick, NJ (Oct 1984-Oct 1986)

CERTIFICATIONS

CompTIA A+ CompTIA Net + CompTIA Vo-IP Technologies

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