Data Entry Customer Service
Resume:
Leotha Edwards
Territory Manager - Premier Concepts - Bentonville
Atlanta, GA 30314
***********@*****.***
Responsible and mature Territory Manager who thrives in fast-paced environments. Enjoys working as part of a team.
Work Experience
Retail Specialist
Premium Retail Services - Chesterfield, MO
April 2012 to October 2020
Az
Coordinate and maintain all merchandising events in assigning territory and follow company policy in execution of work. Develop and execute personal performance agreement perform special projects, communicating customer needs, objectives assigned by unit or sales manage maintain full distribution and display of products in assigned accounts rotate stock, clean and stock display and price merchandised
appropriate perform such duties as checking date codes, ensuring adherence to approved plan-o-gram report
outdated products, unbalanced stock, out-of-stock situations. Guest experience smile maker
State Farm Arena - Atlanta, GA
September 2016 to January 2020
As a Smile Maker greeting and smiling with our guest and directing them to the seating section,As well as being proactive and sharing different attractions and amenities within the State Farm Arena. I handling guest issues according to the guidelines code of conduct. I provide service recovery and or surprise and delight guest with memorable moments as well as making people smile using my unique personality and passion for service to create smiles in our arena. Receptionist
Community Action Agency
December 2010 to December 2013
Glen Bernie, MD
Provided excellent customer service. Intake application to customer that visit the satellite office a government
program to assist customer with the electric bills data entry for accuracy ensuring funds is applied to clients
electric, and gas bills. Assisting the mortgage counselor with eviction intake application, and ensuring all confidential and created in a monthly report. Answer heavy incoming calls answering information regarding the program and directing calls to extension voice mail. Education
Associate in Business/Cosmetology
El Camino Community College District - El Camino, CA September 1980 to September 1983
Skills
• Word,excel (10+ years)
• Microsoft Excel
• Data Entry
• Marketing
• Microsoft Word
• Merchandising
• Planograms
• POS
• Retail Sales
• Store Management Experience
• Retail Management
• Inventory Control
• Pricing
• Sales Management
Certifications and Licenses
Cosmetology certificate
September 1980 to March 1983
Certification after completion of $1600
Assessments
Customer Focus & Orientation — Proficient
February 2020
Responding to customer situations with sensitivity Full results: Proficient
Customer Focus & Orientation — Highly Proficient
September 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Work Style: Reliability — Expert
September 2020
Tendency to be dependable and come to work
Full results: Expert
Work style: Reliability — Expert
September 2020
Tendency to be dependable and come to work
Full results: Expert
Customer service — Completed
May 2020
Identifying and resolving common customer issues
Full results: Completed
Customer service fit — Proficient
February 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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