Service Representative Data Entry
Resume:
Joyce Williamson
Behavior support person SRVS April 2020-present
Memphis, TN 38114
*************@*****.***
On a daily basis I work with children on the Autism spectrum. Most of them have issues with physical
aggression, verbal aggression, and property damage. Each day I use behavior reduction techniques
and DRA. I teach the individuals colors, numbers and read to them if the session permits. I am a life
changer. I also transport the individuals into the community to enrich their lives.
Willing to relocate to: Florida
Authorized to work in the US for any employer
Work Experience
Community counselor
Lakeside Behavioral Health System - Memphis, TN
September 2018 to December 2019
I created a safe environment for residential patients, saved lives when necessary, provided hope,
empowered patients, and taught new tools for coping to patients. I provided direct patient care under
the supervision of a registered nurse. Primary responsibilities included the provision of a safe and
therapeutic milieu, crisis intervention, individual/family education groups and activities of daily living.
DSP (Direct Support Professional)
Omnivisions - Memphis, TN
March 2019 to September 2019
Responsibilities
To provide support for an individual and prevent accidents and in some cases administer medication.
Maintain a safe and healthy environment so that the individual has a good quality of life.
Accomplishments
Still fresh and new.
Skills Used
People skills, disciplinary skills, physical and mental awareness and judgement
Temp worker
ShiftGig - Memphis, TN
April 2018 to November 2018
This time was a great learning experience. I learned how to be a banquet server, Wedding attendant,
line server and general utility worker.
Collections Representative
American Financial
February 2018 to September 2018
Collecting on delinquent accounts. Communication on calls inbound and outbound. Multitasking and
correcting delinquent behavior.
Lead Teacher, Preschool
Calvery Place - Memphis, TN
January 2016 to February 2017
I was a lead with 4 infants. I made sure I went by the curriculum fed the children on demand, made
sure they took naps and changed diapers in a timely fashion to avoid blowouts. My loving disposition
made the babies not want to leave me as their caregiver.
Program Director
Pro Martial Arts - Memphis, TN
June 2015 to October 2015
Responsibilities
I give persuasive presentations about the benefits the company offers, generate leads, and book
venues. I will act as an instructor if it is necessary. I have to multitask and keep up with current dates
Accomplishments
I have become a judge in a karate testing, and CPR certified.
Skills Used
karate, empathy, teamwork, people skills
Customer Service Representative /Supervisor
American Homeshield - Memphis, TN
February 2001 to June 2014
Responsibilities
I received inbound calls and placed orders. Facilitated payment process for delinquent contracts. I also
trained newly hired employees. Lastly I resolved customer complaints in a timely manner with follow-
up.
Skills Used
empathy, interpersonal skills and people skills
Education
Bachelor's in BUSINESS
The University of Tn at Martin - Martin, TN
1994 to 1997
Skills
• excel, Microsoft word, power point.
• Collections
• Management
• Excel
• Organizational Skills
• Direct Support
• CNA
• Direct Care
• Personal Care
• Documentation
• Outlook
• Case Management
• Time Management
• Customer Service
• Microsoft Excel
• Data Entry
• Customer Service Skills
• Marketing
• Billing
• Microsoft Word
• Crisis Intervention
• Patient Care
• Banquet Experience
• Individual / Group Counseling
• Medication Administration
• Medical Records
• Social Work
• Addiction Counseling
• Public relations
• Sales
• Behavioral Health
• Group Therapy
• Behavioral Therapy
• Event Planning
• Child & Family Counseling
• Motivational Interviewing
• Crisis Management
• Applied Behavior Analysis
Certifications and Licenses
driver's license
CPR Certification
First Aid Certification
CPR Certification
First Aid Certification
Assessments
Direct Care — Familiar
January 2020
Showing sensitivity and enthusiasm while providing care to patients.
Full results: Familiar
Conscientiousness — Highly Proficient
December 2019
Tendency to be well-organized, rule-abiding, and hard-working.
Full results: Highly Proficient
Logic & Critical Thinking — Completed
December 2019
Using logic to solve problems.
Full results: Completed
Problem Solving — Proficient
July 2019
Analyzing relevant information when solving problems.
Full results: Proficient
Housing Case Manager (TBRA) — Familiar
June 2019
Using logic to solve problems.
Full results: Familiar
Call Center Customer Service — Familiar
May 2019
Measures a candidate's ability to demonstrate customer service skills in a call center setting.
Full results: Familiar
Supervisory Skills: Directing Others — Proficient
April 2019
Motivating others through feedback to identify improvements or corrective actions.
Full results: Proficient
Electronic Medical Records: Best Practices — Familiar
April 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use.
Full results: Familiar
Spreadsheets with Microsoft Excel — Completed
January 2020
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom
visuals.
Full results: Completed
Conscientiousness — Highly Proficient
January 2020
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think
before acting.
Full results: Highly Proficient
Nursing Aide Skills — Completed
January 2020
Providing nursing aid to patients using knowledge of relevant equipment and procedures.
Full results: Completed
Attention to Detail — Completed
March 2019
Identifying differences in materials, following instructions, and detecting details among distracting
information.
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
development in any professional field.
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