Joyce Williamson

Behavior support person SRVS April 2020-present

Memphis, TN 38114

adxuxw@r.postjobfree.com

901-***-****

On a daily basis I work with children on the Autism spectrum. Most of them have issues with physical

aggression, verbal aggression, and property damage. Each day I use behavior reduction techniques

and DRA. I teach the individuals colors, numbers and read to them if the session permits. I am a life

changer. I also transport the individuals into the community to enrich their lives.

Willing to relocate to: Florida

Authorized to work in the US for any employer

Work Experience

Community counselor

Lakeside Behavioral Health System - Memphis, TN

September 2018 to December 2019

I created a safe environment for residential patients, saved lives when necessary, provided hope,

empowered patients, and taught new tools for coping to patients. I provided direct patient care under

the supervision of a registered nurse. Primary responsibilities included the provision of a safe and

therapeutic milieu, crisis intervention, individual/family education groups and activities of daily living.

DSP (Direct Support Professional)

Omnivisions - Memphis, TN

March 2019 to September 2019

Responsibilities

To provide support for an individual and prevent accidents and in some cases administer medication.

Maintain a safe and healthy environment so that the individual has a good quality of life.

Accomplishments

Still fresh and new.

Skills Used

People skills, disciplinary skills, physical and mental awareness and judgement

Temp worker

ShiftGig - Memphis, TN

April 2018 to November 2018

This time was a great learning experience. I learned how to be a banquet server, Wedding attendant,

line server and general utility worker.

Collections Representative

American Financial

February 2018 to September 2018

Collecting on delinquent accounts. Communication on calls inbound and outbound. Multitasking and

correcting delinquent behavior.

Lead Teacher, Preschool

Calvery Place - Memphis, TN

January 2016 to February 2017

I was a lead with 4 infants. I made sure I went by the curriculum fed the children on demand, made

sure they took naps and changed diapers in a timely fashion to avoid blowouts. My loving disposition

made the babies not want to leave me as their caregiver.

Program Director

Pro Martial Arts - Memphis, TN

June 2015 to October 2015

Responsibilities

I give persuasive presentations about the benefits the company offers, generate leads, and book

venues. I will act as an instructor if it is necessary. I have to multitask and keep up with current dates

Accomplishments

I have become a judge in a karate testing, and CPR certified.

Skills Used

karate, empathy, teamwork, people skills

Customer Service Representative /Supervisor

American Homeshield - Memphis, TN

February 2001 to June 2014

Responsibilities

I received inbound calls and placed orders. Facilitated payment process for delinquent contracts. I also

trained newly hired employees. Lastly I resolved customer complaints in a timely manner with follow-

up.

Skills Used

empathy, interpersonal skills and people skills

Education

Bachelor's in BUSINESS

The University of Tn at Martin - Martin, TN

1994 to 1997

Skills

• excel, Microsoft word, power point.

• Collections

• Management

• Excel

• Organizational Skills

• Direct Support

• CNA

• Direct Care

• Personal Care

• Documentation

• Outlook

• Case Management

• Time Management

• Customer Service

• Microsoft Excel

• Data Entry

• Customer Service Skills

• Marketing

• Billing

• Microsoft Word

• Crisis Intervention

• Patient Care

• Banquet Experience

• Individual / Group Counseling

• Medication Administration

• Medical Records

• Social Work

• Addiction Counseling

• Public relations

• Sales

• Behavioral Health

• Group Therapy

• Behavioral Therapy

• Event Planning

• Child & Family Counseling

• Motivational Interviewing

• Crisis Management

• Applied Behavior Analysis

Certifications and Licenses

driver's license

CPR Certification

First Aid Certification

CPR Certification

First Aid Certification

Assessments

Direct Care — Familiar

January 2020

Showing sensitivity and enthusiasm while providing care to patients.

Full results: Familiar

Conscientiousness — Highly Proficient

December 2019

Tendency to be well-organized, rule-abiding, and hard-working.

Full results: Highly Proficient

Logic & Critical Thinking — Completed

December 2019

Using logic to solve problems.

Full results: Completed

Problem Solving — Proficient

July 2019

Analyzing relevant information when solving problems.

Full results: Proficient

Housing Case Manager (TBRA) — Familiar

June 2019

Using logic to solve problems.

Full results: Familiar

Call Center Customer Service — Familiar

May 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting.

Full results: Familiar

Supervisory Skills: Directing Others — Proficient

April 2019

Motivating others through feedback to identify improvements or corrective actions.

Full results: Proficient

Electronic Medical Records: Best Practices — Familiar

April 2019

Knowledge of EMR data, associated privacy regulations, and best practices for EMR use.

Full results: Familiar

Spreadsheets with Microsoft Excel — Completed

January 2020

Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom

visuals.

Full results: Completed

Conscientiousness — Highly Proficient

January 2020

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think

before acting.

Full results: Highly Proficient

Nursing Aide Skills — Completed

January 2020

Providing nursing aid to patients using knowledge of relevant equipment and procedures.

Full results: Completed

Attention to Detail — Completed

March 2019

Identifying differences in materials, following instructions, and detecting details among distracting

information.

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued

development in any professional field.

Contact this candidate