Data Entry/Administrative Assistant
Resume:
ISABEL M. PATA
*** ** ***** ***. **** St. Lucie, Fl 34953
*********@*****.***
EMPLOYMENT HISTORY:
AFRICA MULTINATION FOR CHRIST COLLEGE, Zimbabwe, Africa 03/2021-04/2023
Biblical Studies and Missionary work
MORTGAGE CONNECT, Moon Township (Remote), PA 8/2020-02/2021
Title Clearance Coordinator -
• Title Clearance Coordinator is responsible for the review of the Title Commitment for Clearance.
• Maintained communication with clients, borrowers, internal staff, and outside agencies to facilitate all title clearance issues in a timely manner, consistent with company-defined standards. In addition to maintaining open communication with Team and Managers
• Review and Manage Daily Progress Reports, i.e. Title Clearance
• Prepare Closing Documentation, in Accordance with Federal, State, and Client Requirements
• Work with Title Commitment Coordinators to Review Title Commitment for Clearance
• Take Necessary Steps to Cure Title Clearance Items per Clearance Guidelines
• Act as a Liaison for Borrowers, Assisting with Questions/Concerns throughout Process
• Managed and Supported Lender Relationships
VACO Staffing, Orlando, FL 7/2018-11/2018
Title Processor & Closing Coordinator / Administrative Assistant –
• Assignment was with a Home builder company called Taylor Morrison.
• Responsible for coordinating and scheduling closings once buyers were final approved. Familiarized with Mortgage Insurance due to FHA purchases.
• I worked closely with the department Supervisors, Unit Comptroller, Underwriters, Title company, Survey company, Home Builders and Buyers daily. This required me to be in daily communication, weekly meetings, daily phone calls and daily emails regarding file status, scheduling, updates, missing documents needed, resolving issues and making sure loan file was on track for projected closing date.
• Data Entry of home buyer’s profile, home documents and scanned personal documents.
• Responsible for scanning surveys and mailing out initial packages to Title company and Final packages to the home buyers which included their unit information, community welcome letter and house keys.
CNA Insurance Group, Lake Mary, FL 6/2015-3/2018
Policy Service Rep –
• Respond to and research customer, or underwriting requests for commercial insurance inquiries. Data Entry of file documents received in queue.
• Assisted with Quality Checks, preparing and compiling reports from a variety of sources within prescribed department guidelines. Handling emails and document processing of commercial insurance products.
• Analyzing and completing Endorsement request from Agents and Underwriters/UT, Issuance and Rates accordingly.
• Analyzed research, classified and completed complex and high-risk policy support transactions. Including clearing classification or submission errors, processing policy cancellations/reinstatements and researching complex customer related issues
• Responsible for sending requests for missing information or other correspondence as directed by the underwriter or departmental guidelines.
JCIII & Associates, Tampa, FL 01/2013 - 08/2013
Document Retrieval Reviewer / Data Validation Reviewer –
• Duties included, reviewing loan files and place in stacking order as instructed according to standards set forth regarding accuracy and production.
• Complete Data Validation reviews for JCIII clients according to standards set forth regarding accuracy and production and responsible for meeting individual production standards set forth for each review.
• Duties within both positions also included understanding of AUS findings, reading and extracting predetermined pieces of data from appraisal and credit report.
• Analyzed servicing notes and loan payment history
• Responsible for trouble shooting and identifying missing documentation
• Identification of key trends in the underlying performance of the mortgage in question and familiarized with Mortgage Insurance for FHA loans.
Suntrust, Orlando, FL 10/11 - 8/2012
Underwriter Coordinator / QA –
• Duties included, assisting underwriters with their daily pipeline of loans, assist in setting up and coordinating their files, scan and upload files, send emails to LO’s & Processors and act as gatekeepers for files they have reviewed and approved while also being responsible for all their administrative work and setup meeting invites with processor’s.
• Additional responsibilities including QA underwritten files before they went to the final closing process.
Clayton Group, Tampa, FL 08/10 – 06/11
Loan Processor/Underwriter –
• Responsibilities were to review potential and existing client files for loan approval, files that would potentially be purchased by the client which we serviced I also assisted in quality assurance requirements for Fannie Mae, FHA and Freddie Mac entities.
• Additional responsibilities included data entry existing and future client’s personal information into company’s database, compiled reports and emailed to supervisor.
• Reviewing loan files for completeness and accuracy, including any Mortgage Insurance if applicable to the loan.
• Knowledge and familiarity with current mortgage and compliance laws and regulationsand QC.
• Determined and documented loan conditions and communicated requirements and/or decisions. Responsible also for moving between projects for transactional assignments.
Digital Risk, Maitland, FL 4/09 – 7/10
Loan Processor/Team Leader/Customer Service –
• Duties included data entry and reprocessing closed mortgage loans, by stacking a complete mortgage loan file, bookmarking, indexing, reviewing file, conforming third parties and resending all verifications according to standard operating procedures.
• Team leader to a team of five processors, duties were to oversee that all files were completed correctly according to procedures and in a timely manner. Also did trouble shooting and identifying of missing documents.
• Analyze servicing notes and loan payment history
• Identification of key trends in the underlying performance of the mortgage in question
EDUCATION:
Africa Multination For Christ College, Zimbabwe, Africa
March 2021-Dec. 2023 - Diploma in Biblical Studies
Orlando Rescue Mission & Salvation Army, Orlando, FL
May 2012-July 2012· 120 hours of Internship in Social Service Work
Belhaven College, Orlando, FL
November 2007-August 2012
· AS in Social Services / 2009
· BS in Social Services / 2012
Katharine Gibbs College, Providence, RI
September 2002-September 2003· Certificate in Administrative Assistant
SKILLS:
• Bilingual: Fluently speak, read and write Spanish
• Ability to work in Microsoft Office (Excel, PowerPoint, and Word)
• Type 65 wpm
**References available upon request**
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