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Summary

Work experience

Charlene Johnson

+1-419-***-****

adxutq@r.postjobfree.com

Toledo, OH 43607

Willing to relocate to Rochester Hills or Michigan Authorized to work in the US for any employer

Working with the public has always been my kind of work interests. Because it was a pleasure to make customers feel welcome and give the best customer service so they would be willing to bring there business back to our establishment.

Customer Support Captain

Macy's - Toledo, OH

March 2022 to Present

I currently work as a Customer Support Captain. My duties consists of handling customer concerns. Answering questions from colleagues who need help with override’s etc. Opening and closing registers and the store at the end of the day. Front Desk Clerk/ Coat Room Attendant

Searchable

Toledo Club - Toledo, OH

October 2012 to Present

Responsibilities

Responsible for the safety of members and guests coats/ furs while the guest attend parties and dinner or whatever event is taking place that day or evening. Administrative/Clerical

Lowe's - Toledo, OH

June 2019 to October 2021

I currently work as a cash o!ce associate. My job is to create cash drawers for the next business day. Make deposits and keep records of all transactions that occur in the store. Order change for the customer service department as well as the other departments in the store.

Customer Service Associate

Kohl's - Toledo, OH

July 2018 to November 2019

Provide great customer service. Ensure that the customer is satisfied upon leaving the store. Answer questions regarding to online purchases as well as in store. Opening and closing the registers at night. Guest Service Representative

Target - Toledo, OH

October 2017 to January 2018

I currently have 15 years of customer service. My duties at Target working customer services desk. Assisting guests with returns and giving the guests great customer service to make sure that they come back to shop with us. Sales Associate

JCPenney - Toledo, OH

Education

Skills

December 2015 to April 2017

Assist customers in a timely manner. Reconcile the cash register for opening and closing... Give great customer service and knowledge of products and services we o"er at JCPenny's.

Sales Associate/Customer Service

EldeBeerman - Toledo, OH

August 2010 to April 2013

Responsibilities

Greeted customers and ascertained what each customer wanted or needed. Opened and closed cash register, performed tasks such as counting money, separating charge slips,coupons and vouchers, balancing cash drawer and making deposits. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices. Watched for and recognized security risks and thefts, and knew how to prevent or handle these situations

Accomplishments

The Impact that I have and my goal was to give the customer the best customer service.

Skills Used

To use my 15 years of experience in customer service and retail management. High school or equivalent

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Customer Service

Guest Services

CSR

Retail Management

Supervising Experience

Clerical Experience

Store Management Experience

Management

Leadership

Assistant Manager Experience

Payroll

Certifications and licenses

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Assessments

Customer Focus & Orientation - Proficient

March 2020

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Written Communication - Familiar

May 2018

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Customer focus & orientation - Proficient

March 2020

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Customer service - Familiar

May 2018

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Customer Service Fit - Proficient

©2023 Indeed - Cookies, Privacy and Terms - Your Privacy Choices October 2019

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Customer service fit - Completed

December 2020

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Sales: Influence & Negotiation - Completed

June 2020

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