Ja’Hetti Williams **** Riverknoll Drive S. #*** Baldwinsville, NY 13027 315-***-**** adxutm@r.postjobfree.com PROFILE

Qualified Healthcare Professional dedicated to assisting Physicians, Nursing and other staff with providing premium patient care. Ability to multi-task in a fast-paced environment with knowledge of medical terminology and procedures. Computer literate, Microsoft Word, Medent and Nexgen EDUCATION

2014 CERTIFIED PHLEBOTOMIST ONONDAGA-CORTLAND-MADISON BOCES Liverpool, NY 2005 Medical Assistant Program Graduate Bryant & Stratton College Associate Degree Syracuse, NY 2001 CERTIFIED NURSE ASSISTANT Educational Opportunity Center Syracuse, NY

• Vital signs

• EKG

• Medical Terminology

• Infection Control

• Medical Documentation

• Customer Service

• Patient Care

• Phlebotomy

• Medical Office

• Check in\ Check out

EMPLOYMENT EXPERIENCE

1/2000-2/2022(Covid-19 Contact tracer)

● Experience conducting telephone-based, data collection and data entry are preferred ● Experience with health education, community outreach, linkage to care, social services, or other public health service

● Communicate with contacts in a professional and empathetic manner maintaining emotional and cultural awareness. Collect and record information on symptoms and needs into the database system with accuracy. Provide contacts with approved information about isolation and quarantine procedures, and if appropriate, refer them to testing according to protocol and/or to a COVID-19 Community Support Specialist for social resources. Follow a set script to inform contacts about the importance of isolation or quarantine and what to do if symptoms are present or develop. Must be very comfortable with computer data entry on a web-based platform. The position is considered temporary with a least 6-month engagement expected Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation. 2/2019-3-2020 Advocates Inc(Mentor)

● Observed and documented child/ adolescent's behavior during mentoring activities, progress toward IFSP goals and skill development.

● Served as a positive role model to children/ adolescents diagnosed with a mental illness. ● Planned, arranged and facilitated mentoring activities for child/ adolescent.

● Taught life skills relevant to child/ adolescent's Individualized Family Service Plan (IFSP). ● Mentored and assisted underclassmen with the transition of attending school while working part-time jobs. ● Practiced motivational interviewing and timeline follow-backs aiming to build a mentor relationship with mentees 10/2017-Present West Genesee Central School District(food service)

● prepare, produce, heat, cook, and serve a variety of foods which are fresh, canned, dry or frozen ● Clean work areas, equipment, utensils, dishes, and silverware.

● Portion and wrap the food, or place it directly on plates for service to patrons

● Prepare a variety of foods according to customers' orders or supervisor's' instructions 5/2015-2-2016 Van Duyn Nursing (CNA) Syracuse, NY

• Personal Care

• Management & Efficiency Duties

• Nutrition & Elimination Needs

• Assessment & Planning Care

01/15-5/2016 Sunnyside Nursing Home (CNA) Syracuse, NY

• Assessment & Planning Care

• Nutrition & Elimination Needs

• Mobility Needs

• Personal Care Needs

2/08-9/08 Eastside Internal Medicine Medical Office Assistant Fayetteville, NY

• Perform standardized check-in check-out procedures, including registration activities, generate encounter billing forms, discharged activities, scheduling appointments, collecting co-payments and other appropriate patient payments

• Maintained and utilized mainframe and personal computers for logging of clinical appointment

• Administered vital signs and collected medical history and medical information Responsible for obtaining and processing blood and body fluid specimens from patients or clients of all age ranges

• Provided heavy telephone support, working extensively with Dr’s, nursing and other secretarial personnel 2/2006-2/2008 Adecco Medical and Science Medical Assistant, Certified Nurse Assistant Liverpool, New York • Administered vital signs and collected medical history and medication information

• EKG’s administration capable

• Triage of patient in a timely manner for physicians and other clinical staff 9/2006-12/06 Sutherland Global Services Inc. Sales Associate Syracuse, NY

• Presented and persuaded prospective clients to promote and or purchase the use of internet service and other services available to AT&T customers

• Sales cold calling,canvassing and creating leads

• Closed sales maintained accounts and kept detailed records of all contacts 9/2005-8/2006 Medical Office Assistant University Hospital Syracuse, NY

• Perform standardized check-in check-out procedures, including registration activities, generate encounter billing forms, discharged activities, scheduling appointments, collecting co-payments and other appropriate patient payments

• Maintained and utilized mainframe and personal computers for logging of clinical appointment

• Administered vital signs and collected medical history and medical information Responsible for obtaining and processing blood and body fluid specimens from patients or clients of all age ranges

• Provided heavy telephone support, working extensively with Dr’s, nursing and other secretarial 6/2005-7/2005 American Medical- Medical Assistant Liverpool, NY

• Administered vital signs and collected medical history and medication information

• EKG’s administration capable

• Triage of patient in a timely manner for physicians and other clinical staff 6/2001-3/2005 Certified Nurse Assistant James Square Nursing Home Syracuse, NY

• Provided care to the elderly with dressing, and feeding and ADL’s

• Administered vital signs and collected medical history January 17, 2005-March 9, 2005 Internship Jeff Sneider M.D.*Internal Medicine- Medical/Clerical 1200 East Genesee Street Suite 203 Syracuse, New York 13210

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