Harry D. Hale Jr. (Denie)

adxuth@r.postjobfree.com

703-***-****

OBJECTIVE:

To change my career path with a move to a new area and a new opportunity

QUALIFICATIONS

** ***** ** *** ***********cations field

Copper, catv, cat5, and fiber experience

EDUCATION

1997-2002

Bachelors Degree in Communications & Minor in Film

Old Dominion University, Norfolk, VA

EMPLOYMENT

2017-present

Local manager, Verizon

-Supervision of 20-30 techs

- Managing Union relations

- Coaching and training of techs

-work rule enforcement

-Extensive computer use(word,excel and

Verizon specific programs)

-Labor relations

-Project management across department

-Timecard management and auditing

-Presenting new policies to workforce

2015-2017

Supervisor, Pratt Communications

-Supervisor of 10-20 technicians

-Monitored and Coached technicians performance

-Productivity and Quality

-Bi-monthly appraisals

-Coaching and retraining

-Strong Leadership Skills

-Training (new hire and continuing)

-Safety training (0 accidents during my tenure)

-Warehouse management

-Monitored and maintained inventory

-Technician check in/check out

-Extensive pc experience

-Including ICOMS/TOA

2014-2015,

Broadband Tech, Charter Communications

-Residential cable installation and trouble calls

-Phone, TV, and Internet

-Interpersonal and Customer contact skills

-Microsoft Office experience

-Microsoft and Mac operating systems

-Conflict resolution and negotiation experience

-High Performance History, top 25% in entire KMA

2013

Field service tech, D & J Cable

-Business and residential cable

-Installation and trouble calls

-Worked with multiple cable systems (Cox, Charter, etc)

-Fill in supervisor

-High Performance Record, consistently top performer

2004-2011

Field Service Technician, Verizon

-Home Network Fiber Optic Installations

-Maintain inside wiring and outside plant

-Fiber splicing (MDU and residental)

-Extensive customer contact

-Television Internet and Telephone installation/repair

-Knowledge and experience with WFA/DO and VMobile

-Extensive knowledge of FIOS and Verizon Products

-Experience with iVAPP and DTI

-Knowledge of all outside safety procedure

-Consistent High performance

2002-2004

Field Service Technician, Cox Communications

-Install and maintain television and Internet services

-Conflict resolution skills

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