Qa Analyst Tester

Willard A. Russell, II ********@*****.***

Charlotte, NC 763-***-****

Summary Of Qualifications

Technical professional with 8+ years of experience as a deadline-oriented QA Tester with additional expertise as a Business Analyst and experience in UAT and Manual QA Testing environments. Skills include analytical thinking and creative problem solving to resolve difficult QA test challenges. Proficiency in writing detailed and reusable UAT scripts as well as functional and regression test cases. Collaborate with Developers, Product Owners, and Project Managers to accomplish milestones and reach common solutions in Agile and Waterfall environments. Solid history of discovering errors, resolving defects, and ensuring client expectations are met with high quality software solutions by applying QA best practices and concepts to various kinds of testing (web, mobile, usability, regression, functional, and negative) with the goal of optimizing end user experiences in production.

Related Experience:

8+ years of experience as a deadline-oriented QA Tester with additional expertise as a Business Analyst and experience in UAT

●6+ years of active mobile testing on native and web app.

●Experience working for companies including Credit Karma, Spectrum, LexisNexis, Wells Fargo, OPTUM, etc

●Documenting testing processes at all project stages providing full transparency for project stakeholders

●Utilize Jira dashboards for logging and tracking defect management

●Creating clear and concise documentation of requirements documents, bugs, signoffs, etc.

●Providing weekly status reports

●Intermediate SQL Query skills

●Excellent written and verbal communication skills

●Vast experience working in Agile and Waterfall environments

Recent Accomplishments:

●Worked on teams developing state-of-the-art software for mobile devices and web applications for the state of California. Analyzed business requirements, conducted stand ups, and worked closely with fellow developers to deliver high-quality software solutions using SQL and other technologies.

●Experienced in UAT and Manual QA Testing environments. Testing duties included: data profiling, data integration work with hands-on experience in XML and SQL.

●Promoted to serve as Lead UAT Tester, overseeing quality-assurance testing and a team of 8 testers for client software and systems development projects. Monitored unit performance, load regression, and stress testing. Provided detailed reports on identified bugs/flaws, and recommended fixes to the team.

Technical Skills

Saucelabs, HP ALM, Beginning SQL Queries, Rally, AHA, Jira and Jira Confluence, DBEAVER, SharePoint, XML, and Excel, Web Testing, Data Base Testing, API Testing, Mobile (Android and iOS) Testing, Usability Testing, Regression Testing, Functional Testing, and Negative Testing, Android Lab, Xcode.

Professional Experience

OPTUM/ Genesis10 Beverly Hills, CA QA Analyst/ UAT Tester October 2022 – Present

Project: Worked on the integration of Martin’s Point HealthCare on the OPTUM/ United Health platform

●Executed test cases (manual) and analyzed results. Evaluated product code according to specifications.

●Created logs to document testing phases and defects. Reported bugs and errors to development teams.

●Worked closely with the QA Supervisor and/or QA Lead to create the proper test strategy and test plan.

●Helped troubleshoot issues and efficiently conducted post-release and post-implementation testing.

●Worked with cross-functional teams to ensure quality throughout the software development lifecycle.

●Coordinated with Business Analyst, Developers, and DBA’s in defining detailed and reusable Functional, System Integration, and Regression Test Cases while completing Requirements Traceability Matrix.

●Provide weekly status reports.

●Participated in daily stand ups and weekly meetings. Aided with UAT Testing as needed.

●Experienced as an effective relationship builder, collaborator, and strong communicator who is effective in applying testing leadership with a focus on innovation and continuous improvement in test execution.

Wells Fargo/ KForce Charlotte. NC QA Analyst/ UAT Tester Dec. 2021 – October 2022

Responsible for understanding change, defining test strategy and test case definition, execution and analysis.

Acts as a liaison across various journeys, collaborating in relation to testing dependencies and timelines.

Provides testing expertise and analytical support to assigned business line or functional area.

Performs research, analysis, review, test execution, defect resolution and monitoring of new and/or revised products/services.

Understanding of BSA/AML principles, databases, SWIFT MT/MX payment messages and bank product data including Wires, ACH, Checks, Credit cards

Compiles and analyzes information for an assigned project or areas making recommendations based on findings.

Provides business line focused end-to-end testing support/execution and implementation support for all new credit card features/functionality.

Provided weekly status reports.

Performed simple to moderately complex regression testing and testing validation.

Conducted requirements gathering. Created timelines, and designed flow charts to track project progress and implementation. Implemented project and research plans.

Led in designing test verification.

Credit Karma / Accrue Partners Charlotte, NC

UAT Tester/ QA Engineer June 2021 – Dec 2021

●Participated in the internal portal application to integrate data with a new third-party market exchange system.

●Created user stories from a set of business requirements and working with the technical lead to assign them to development sprints.

●Was responsible for writing test cases and assisting in validating that acceptance criteria is met.

●Was tasked with aiding in the system integration test (SIT) and support user acceptance test (UAT) with the client's 3rd party application.

●Collaborating and leading stakeholders through all phases of User Acceptance Testing, including review of User Acceptance Test cases for completeness.

●Understanding of the SDLC activities expected to deliver custom developed and packaged applications and Agile Requirements Methods

●Working with other Business Analysts to understand total testing scope to establish that the requested equals delivered functionality.

●Setting up testing suite test cases and assignment of testers.

Spectrum / Insight Global Charlotte, NC

QA Analyst - Billing Design Team June 2020 - July 2021

Project: Billing Design project with emphasis on testing the new design systems and and billing software

functionalities.

● Identified, documented, and reported bugs, errors, interoperability flaws and other issues within

proprietary software applications developed for the Billing design team user base.

● Demonstrated methodical, detail-oriented and thorough approach to all assignments while adhering

to compressed timelines. Complete all assignments on or ahead of schedule.

●Consistently recognized for excellent problem-solving and analytical skills by programmers, project

managers and supervisors.

●Use DBeaver to run SQL queries.

●Worked collaboratively with QA, development and business groups to complete comprehensive

testing on 2 major new releases.

●Documented software defects using bug tracking system and reported defects involving program

functionality, output, online screen, and content to software developers.

●Delivered thorough QA testing reports that determined product quality and release readiness.

LexisNexis / Insight Global Minneapolis, MN

QA Tester III (Lead UAT Tester) June 2019 – Jan 2020

Project: California Consumer Privacy Act (CCPA) designed to ensure consumer rights to privacy to the protected by ensuring consumer information is not sold to third party vendors without their consent.

●Reviewed and analyzed system specifications. Collaborated with QA Engineers to develop effective strategies and test plans. Attended and participated in the Defect Triage and Review meetings.

●Provide clear and concise documentation of requirements documents, bugs, signoffs, etc.…

●Led meetings with QA, Business, and Development teams to plan projects, resources, and dates.

●Used Jira dashboards for defect management and tracking

●Assisted in requirement gathering and aided Business Analysts in compiling BRDs

●Led defect triage meetings and coordinated meetings with end users

●Led weekly update meetings with team members and product owners and developers

●Documented testing process at varying stages of the project making it easy for stakeholders to follow

●Collaborated with the development team to ensure software defects were being resolved effectively.

Wells Fargo / Diversant Minneapolis, MN

Business Systems Analyst 6 – Manual QA Tester Sep 2018 – Feb 2019

Project: TASSSR-SWP project facilitates the implementation of a new banking platform that serves as a crossover from an archaic platform to a more modern and robust platform, the Charles River Investment Management System that will help investment bankers perform better in a state-of-the-art banking platform.

●Assisted in creation, preparation, and execution of systems. Led quality assurance reviews as well as development and execution of test plans and test scripts. Drafted User Acceptance Testing cases and scripts.

●Utilized Jira for defect management and tracking and Confluence for sharing project documentation with team members

●Assisted in requirements gathering and in compiling BRDs and FRDs

●Participated in defect triage meetings and meetings with project managers and end users

●Led daily stand ups with team members and developers

●Documented testing processes at all project stages providing full transparency for project stakeholders

●Provide clear and concise documentation of requirements documents, bugs, signoffs, etc.…

●Focused on test execution and created basic to moderately complex test plans using templates and guidelines. Worked with project development teams to understand and review systems to devise effective test strategies, test approaches, and data staging requirements for User Acceptance Testing.

●Worked with other Business Analysts to assist in test strategy development.

●Led in executing test cases and test scripts.

OPTUM / US IT Solutions Eden Prairie, MN

Lead UAT Tester Apr 2018 – Sep 2018

Project: IHR (Individual Health Records) program increases effectiveness among medical practitioners by making patient records readily available. The IHR allows medical staff and patient access to various levels of information necessary only for current diagnoses.

●Performed UAT on ACO foundational data (rosters and products). Ensured that test systems could perform real user scenarios as per business needs, and validated user system behavior as per specifications.

●Assisted in requirements gathering and in compiling BRDs and FRDs

●Participated in defect triage meetings and meetings with project managers and end users

●Provide clear and concise documentation of requirements documents, bugs, signoffs, etc.…

●Used Confluence for sharing project documentation with team members

●Participated in daily stand ups with team members and developers and stakeholders

●Worked with Business Analysts to understand business specifications and translated the requirements into test cases. Actively participated in risk-based testing to facilitate a smooth transition to production.

●Performed Functional, Integration, Regression, Multi-User, End-to-End, and User Acceptance Testing.

●Used Jira dashboards for defect management and tracking

●Supported the development of test scripts and enrollments (user provisioning). Performed mobile testing on Android and IOS devices. Executed test scripts for use in testing the IHR software platform.

●Provided weekly status reports

TLC Agencies LLC St Paul, MN

QA Analyst Jan 2016 – Jul 2018

Project: Endevo Scheduling and Staffing Application Software Improves scheduling effectiveness of contract nurses. It allows clients to submit service requests electronically. Endevo tracks timecards and billable service hours. It is also utilized to create and submit electronic invoices.

●Performed UAT, functional, and performance testing on mobile devices and emulators – mobile testing on Android and IOS devices and completed UAT to ensure products were defect free. Reported testing progress – scheduling issues and assessing project risks at review meetings. Escalated issues accordingly.

●Utilized Jira / Confluence dashboards for sharing project documentation

●Assisted in requirements gathering and in compiling BRDs

●Provide clear and concise documentation of requirements documents, bugs, signoffs, etc.…

●Participated in daily stand ups with team members and developers

●Documented testing process making providing transparency to project stakeholders

●Used SQL to query the test database. Gained experience in out-of-the-box thinking to perform effective negative testing. Maintained bug tracking tool to report application bugs and enhancement requests.

●Participated and sometimes lead defect triage meetings and meetings with project managers and end users

●Analyzed test data to ensure that the functions being tested worked as designed. Prepared and presented weekly Defect Status Reports to the different stakeholders of the project using HP ALM.

●Provided weekly status reports

●Provided updates on the QA activities. Performed black box testing for functional flow of applications.

COMCAST St. Paul, MN Customer Account Specialist (CAE) Jul. 2015 – May 2017

●Completed level 1, 2 & 3 training: Representative, Associate & Specialist

●Responsible for retaining customers who request to disconnect or downgrade services/ensure at risk customers are satisfied.

●Communications may be inbound and/or outbound. Re-builds the customer relationship by reselling the benefits and value of Comcast's products and services along with identifying their unstated needs, selling any missing lines of business to the customer, and making account changes as necessary.

●Positively positions Comcast products against competitive offerings, relates well to the customer, exercises sound judgment within the scope of their empowerment, and acts in the best interest of both the customer and company.

●Retains Comcast customers by probing for current level of satisfaction and identifying reasons for requests to disconnect where applicable. Overcome concerns, resolving customer complaints/concerns through active listening, empathy, professionalism, and problem solving.

●Acts as a product consultant, promoting, recommending, and selling the value of Comcast products and services based on a logical relationship to the customer's needs and interests; conducting comparison of customer spend on products/services via whole house review of total spend on competitive and company products and services where necessary.

●Demonstrates functional skill in communicating and explaining basic account information to the customer including their billing statement, products, and services, with focus on first-call resolution, retaining revenue, and building value.

●Multitask between multiple tools and systems (knowledge base, team meetings, supervise and apply information and knowledge to customer situations.

●Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines for Customer Proprietary Network Information (CPNI) and Personal Identifiable Information (PII).

●Follow established procedures for processing new installs, transfers, changes of service, and disconnects.

●Educates and promotes self-service options.

●Fundamental understanding of the competitive environment and begins to position Comcast's products positively to customers.

●Work in a fast-paced, structured, dynamic and high- transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers.

●Demonstrates ability to achieve established goals and performance metrics.

●Attended training as required.

●Works independently and seeks Supervisor support when necessary.

●Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues.

Simple Solutions Monrovia, Liberia

QA Analyst Nov 2009 – Oct 2014

●Completed Functional, Regression, Multi-User, End-to-End, and User Acceptance testing on mobile apps.

●Provided weekly status reports

●Utilized dashboards with Jira for defect management and tracking

●Used Confluence for sharing project documentation

●Assisted in requirements gathering and in compiling BRDs and FRDs

●Participated in defect triage meetings and meetings with project managers and end users

●Lead daily stand ups with team members and developers

●Documented testing process at all project stages keeping project stakeholders updated

●Ensured effective collaboration between local test team and offshore development team, through utilization of superior communication and organizational skills, and developed new QA processes.

●Conducted mobile testing on Android and IOS devices. Executed Test cases in HP ALM - Test Lab.

●Provided leadership for the creation/maintenance of bug reporting and test case management using Jira.

●Forged strong working relationships, and drove effective collaboration with the Development Team, resulting in improved morale, communication, and productivity – significantly enhancing operational performance.

Education

Bachelors – Don Bosco Polytechnic

Training

Scrum Master Certification

SQL

HIPAA Certification (OPTUM)

Fraud, Waste & Abuse Certification (Wells Fargo)

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