Customer Service Associate

MICHAEL OKAIJAH

P.O Box GP **** Accra, Ghana +233********* / +233********* adxum3@r.postjobfree.com

PROFESSIONAL SUMMARY

Customer service professional with more than 8years of experience working in a call centre. Consistent positive interactions with customers and knowledge of time management have resulted in promotion to team leader. Proven ability to provide excellent customer service in busy environments. Ability to adapt to customers’ needs and match with right solutions.

SKILLS

Communication

Team work

Adaptability

Empathy

Time Management

Patience

Active Listening

PROFESSIONAL EPERIENCE

Bima Ghana Ltd, Accra, Ghana September 2014 to Date

Bima.com.gh

BIMA is a provider of mobile-delivered insurance and health services in emerging markets

Senior Customer Service Associate

Educated customers on product and service offerings, engaging in special offers and promotion leading to increase in sales.

Fostered positive relationship with customersto enhances retention and loyalty.

Training of new associates.

Resolving phone in and email of customers’ inquiries.

Processing and logging incoming calls into the CRM system.

Forwarding and escalating inquiries to relevant individual and department.

Listened to customer needs and preferences to provide targeted advice, increasing sales..

Adjumako District Hospital, Central Region, Ghana August 2012 to September 2013

Ajumako-district-hospital.business.site

Stores and Records Assistant

Providing and maintaining inventories and ordering of new items to replenish stock.

Placing product on shelves and Keeping records of transferred merchandise.

Assessing risk in within the stores and putting in safety measures to avoid any accident.

Grandview Hotel, Accra, Ghana September 2011 to January 2012

Grandviewhotelgh.business.site

Stores and Procurement Assistant

Taken stock of inventories and procurement of items.

Offloading and packing of Items to stores.

Taken of merchandise records.

Ninash Hair Collection September 2007 to June 2009

ninashgroup.com

Factory hand worker

Washing of wigs with liquid chemical and styling designs.

Picking and packaging of wigs after it has dried.

Assisting other department when the need arises.

ACADEMIC QUALIFICATION

Bachelors in Marketing from University of Cape Coast, Cape Coast, Ghana August 2017 to August 2019.

Higher National Diploma from Accra Technical University, Accra, Ghana, September 2009 to August 2012.

West Africa Senior Secondary Certificate School( WASSCE) from Christian Methodist Senior High school, Accra, Ghana July 2004 to June 2007.

Certifications

•Diploma in ICT – MS WINDOWS, WORD AND EXCEL

Achievements

Best Performing Customer Service Associate 2019.

Best Performing Customer Service Associate 2020.

Awarded for Exhibiting the Bima Values Of Taken Ownership 2020.

Best Performing Customer Service Associate 2022.

REFERENCE AVAILABLE ON REQUEST

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