Shirley M. Mosley
Benton, AR 72019
Mobile: 501-***-****
Email: ************@*****.***
OBJECTIVE
To obtain a challenging position with an organization which will render me to utilize my skills, abilities and experience. To contribute strong management and organizational background, along with drive for excellence and success, to an organization in a human resources/management-level position. Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in completing projects, able to multi-task effectively.
EDUCATION
University of Arkansas at Pine Bluff Bachelor of Science May 1991
Accounting
Diploma Watson Chapel High School May
1987
Pine Bluff, Arkansas
PROFESSIONAL EXPERIENCE
Branch Manager Bank of America Little Rock, AR (May 2001 – Present)
• Directing all operational aspects including distribution, customer service, human resources, administration and sales in accordance with the bank's objectives
• Providing training, coaching, development and motivation for bank personnel
• Developing forecasts, financial objectives and business plans
• Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
• Assess local market conditions and identify current and prospective sales opportunities
• Develop forecasts, financial objectives and business plans
• Meet goals and metrics
• Manage budget and allocate funds appropriately
• Bring out the best of branch’s personnel by providing training, coaching, development and motivation
• Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
• Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
• Address customer and employee satisfaction issues promptly
• Adhere to high ethical standards, and comply with all regulations/applicable laws
• Network to improve the presence and reputation of the branch and company
• Oversee and manage all aspects of the business such as Accounting, HR, Sales and Operations
• Review trade area and identify new market opportunities and keep in line with company growth strategy
• Meet or exceed company profit goals
• Manage accounting and budget information
• Participate in district training calls with other branches
• Source, train, coach and develop staff, address customer issues and concerns promptly Store Manager Locker Room Little Rock, AR
(Feb. 1993-May 01)
• Maintain store staff by recruiting, selecting, orienting and training employees
• Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
• Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions
• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
• Ensure availability of merchandise and services by approving contracts; maintaining inventories
• Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
• Market merchandise by studying advertising, sales promotion and display plans; analyzing operating and financial statements for profitability ratios
• Secure merchandise by implementing security systems and measures
• Contribute to team effort by accomplishing related results as needed
• Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers
• Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue
• Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent SPECIAL SKILLS
• Strong Computer/Communication/Organizational
• Leadership skills and willingness to learn
• Reliable, highly focused and exceedingly detail oriented
• Experience in problem solving techniques
• Ability to maintain composure under pressure
• Ability to multitask and handle competing priorities under pressure while maintain a high level of attention to detail
References available upon request