Lead Phlebotomist Customer Service

JoLynn J. Reasoner

**************@*****.*** *** Old Short Hills Road, Apt. 19 West Orange, NJ 07052

Cell: 614-***-****

Experience

Cooperman Barnabas Medical Center (formally: Saint Barnabas Medical Center) 94 Old Short Hills Road / Livingston / NJ / 07039 Outreach Manager: July 2012 to December 2015 In House Phlebotomy & Outreach Manager: December 2015 to Present

Responsible for all aspects of Cooperman Barnabas Medical Center Laboratories Outreach business including sales, account management, customer service, exception handling, outreach quality assurance, phlebotomy services, and courier services.

Responsible for overseeing all communications between customers and Saint Barnabas Medical Center Laboratories, and for ensuring customer satisfaction and the successful resolution of all laboratory issues/problems affecting customer and patient satisfaction.

Manage budget for staff, supplies, purchasing for department and offsite draw stations.

Develop and manage all aspects of Skilled Nursing Program.

UMass Memorial Medical Center, Laboratories 365 Plantation Street, Biotech 1 / Worcester / MA / 01605

Manager, Outreach Phlebotomy & Logistics June 2005 – July 2012

Staff Management -Directs a supervisor staff (4 FTE) / Lead Phlebotomist (2 FTE) / Phlebotomist (140 FTE) and outside courier vendors.

Job performance, evaluations, develop training materials and evaluations

Ensures that all Phlebotomy services comply with all regulatory requirements (i.e., Safety, OSHA, HIPAA, CLIA, CAP, etc.

Develops and maintains phlebotomy policies and procedures.

Monitor Phlebotomy Quality Assurance and Quality Improvements.

Analyzes and Reports metrics in productivity and turnaround times.

Manage budget for staff, supplies, purchasing for department and offsite draw stations.

Manage all aspects of planning, setting up patient service centers (75 PSC/12 IOP).

U.S. Laboratory 2 Jonathan Drive / Brockton / MA / 02301

Director of Phlebotomy Operations: June 2004 – June 2005

Directs a supervisor staff /Phlebotomist /Dispatchers and Couriers (95 FTE).

Maintain work schedules / Monitor Attendance / Payroll

Job performance, competencies and evaluations

Ensures that all Phlebotomy services comply with all regulatory requirements (i.e., Safety, OSHA, HIPAA, CLIA, CAP, etc.

Develops and maintains phlebotomy policies and procedures.

Monitor Phlebotomy Quality Assurance and Quality Improvements. Reports metrics in productivity and turnaround times.

William W. Backus Hospital 326 Washington Street / Norwich / CT / 06360

Phlebotomy Supervisor: August 2002 - June 2004

Manage a phlebotomy staff and couriers of 25 FTE’s. Manage 5 offsite drawing stations.

Maintain work schedules, monitor attendance and payroll.

Job performance, evaluations, develop training materials and evaluations

Ensures that all Phlebotomy services comply with all regulatory requirements (i.e., Safety, OSHA, HIPAA, CLIA, CAP, etc.

Develops and maintains phlebotomy policies and procedures.

Monitor Phlebotomy Quality Assurance and Quality Improvements.

Manage budget for staff, supplies, purchasing for department and offsite draw stations.

Southern Regional Medical Center 11 Upper Riverdale Road / Riverdale / GA / 30274

Phlebotomy Supervisor: 1989 - 2002

Manage a phlebotomy staff of 25 FTE’s.

Maintain work schedules, monitor attendance and payroll.

Job performance, evaluations, develop training materials and evaluations

Ensures that all Phlebotomy services comply with all regulatory requirements (i.e., Safety, OSHA, HIPAA, CLIA, CAP, etc.

Develops and maintains phlebotomy policies and procedures.

Develop and implement installation of Beckman Coulter Power Processor

Develop and implement a phlebotomy training program in conjunction – Clayton State University Continuing Education Department

Manage budget for staff, supplies, purchasing for department.

Spalding Regional Medical Center 601 South Eight Street / Griffin / GA / 30224

Phlebotomist: 1980 – 1981 –

Perform all aspects of Phlebotomy – Office skills

West Paces Ferry Hospital West Paces Ferry Road / Atlanta / GA

Phlebotomist: 1979 – 1980

Perform all aspects of Phlebotomy – Office skills

Education

Forest Park High School )

June 1975 - Diploma

General Studies and Health Occupations

Atlanta Area Technical School

1978 -

Medical Laboratory Technician (Hematology, Clinical Chemistry, Urinalysis & Serology)

Clayton State University- Certificate

Excel, Leadership Development (Conflict Resolution / Performance Appraisals Concepts & Techniques)

Computer Systems

Cerner Millennium

Meditech (Client Server and Magic)

HBOC McKesson

Sunquest

Soft SCC – Implementation of new system

Med Right – Developed and implemented routing and dispatching system –

Excel, Word & Power point computer programs

Copia (Orchard) – Outreach application

Professional Activities

CLMA membership – Baystate Chapter

o2011 – Present / Board Member

o2012 – President Elect

BD – Becton Dickinson Preanalytical Systems Customer Advisory Board 2005-2010

Accreditations / Memberships

American Society of Clinical Pathologists – PBT - # 21060

American Society of Phlebotomy Technicians # 071*******

NHA – National Healthcare Association – Certified Healthcare Instructor

Yellow Belt Six Sigma - 2012

Community Activities

Saint Barnabas Medical Center – Community Affairs (Asian Hepatitis Health Fairs)

References

Upon Request

Contact this candidate