Fulfillment Associate Customer Service

DALVIR SINGH

Brampton, ON

Ph. 905-***-****

**********@*****.***

An Experienced professional with 10+ year of experience in Customer service & Sales looking forward to pursuing a career in an organization that offers continuous professional growth along with satisfaction by exposing to new challenges, so that i can put my analytical and conceptual skills on test, while being resourceful for organization.

Highest Level of Education: Bachelor's Degree

Work Experience

C.E. Supervisor OSL Retail Services, Brampton, ON

(September 2022 – Present)

Manage weekly schedules for the team, address payroll, absenteeism, and vacation requests, hiring and developing a high performance sales team.

Responsible to achieve set targets and OSL Key Performance Indicators.

Deliver team training, coaching and performance management to ensure employees understand what is expected of them, working towards meeting established targets.

Provide customers with a positive and informative shopping experience, ensuring you consider the whole Home Entertainment picture.

Ensure store is always staffed appropriately by managing weekly schedules for the team, approving payroll and address all issues brought forward by the team.

All Team members are up to date on all operational guidelines, are following proper HR policies.

Lead by example and create an open-door environment that encourages teamwork.

Offer to back up the purchase of these goods with a service that protects them long term.

Department Manager (Customer Experience Sales floor) Wal-Mart (1079) - Brampton, ON

(January 2022 to September 2022)

Manage Sales floor team & Schedules. Training of new Associates.

Manage customer concerns with the objective of maintaining positive customer relationships. Interact directly with customers to listen to concerns, resolve problems.

Operate power equipment & Forklift. Conducting safety sweeps.

Following safety procedures for the handling and disposal of hazardous materials maintaining clean, neat, and customer-ready sales floors.

Department Manager (Customer Experience Sales floor) Wal-Mart (1011) - Trail, BC

(October 2020 to December 2021)

Manage Sales floor team & Schedules. Training of new Associates.

Manage customer concerns with the objective of maintaining positive customer relationships. Interact directly with customers to listen to concerns, resolve problems.

Operate power equipment & Forklift. Conducting safety sweeps.

Following safety procedures for the handling and disposal of hazardous materials maintaining clean, neat, and customer-ready sales floors.

Fulfillment Associate Walmart - Trail, BC

(February 2020 to September 2020)

Unloading trailers, pulling pallets to the floor and assisting in the processing of merchandise all in a safe and clean environment. Picks & Stocking of products. Follow safety procedures for the handling and disposal of hazardous materials. Maintaining clean & neat backroom work area. Operate power equipment and other machinery.

Business Development Manager Bajaj Allianz Life Insurance - Nakodar, Punjab

(January 2010 to October 2019)

Identifying new business opportunities, setting up meetings and preparing sales presentations to potential clients, tracking sales performance and profitability of accounts. Work with other employees within the insurance company who specialize in actuary, insurance claims and customer service. Handling Team of Insurance Agents. Training of new agents and goal settings. Promote company's insurance products and key features, and encourage the agents to sell insurance to their customers and try to attract new business, sometimes on a very large scale

Education

Bachelor's Degree

Guru Nanak Dev University - Punjab

(April 2004 to March 2007)

Secondary School

Punjab school Education Board - Punjab

(April 2003 to March 2004)

Skills

Team management,Customer service, Cashiering, Forklift, Pallet jack, load & Unload,

Certifications and Licenses

Canadian Red Cross

January 2021 to Present

First Aid & CPR/AED level A

Meets CSA Standard Z1210-17- Basic

Certificate Number- 102117149

Expiry Date: 2024-01-09

Forklift (Counterbalance)

Languages

English, Punjabi, Hindi

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