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Data Entry Customer Service

Location:
Quincy, MA
Posted:
June 21, 2023

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Resume:

SILVIA LUCIANO

* ***** ** ****** *.A 939-***-**** adxudv@r.postjobfree.com

P r o f i l e

Medical billing graduate with focus on medical record keeping and implementation of Policies to improve efficiency and productivity to improve administrative processes. Trained in ICD-10, CPT and HCPCS coding. Trained to analyze and validate diagnostic patient information and data Billing with ethics and confidentiality, able to learn new concepts quickly. Strong ethical value, Exceptional adaptability, and interpersonal skills. Adept at working effectively without supervision and quickly master new skills. Strong abilities customer service, multitasking and customer management skills Time.

P r o f e s i o n a l E x p e r i e n c e

Academic Preparation

NUC UNIVERSITY

Online Division

Associate degree

Medical Billings with Coding

Graduated with High Honor and a

GPA 3.95

Licenses and Certification

1. CPC certification in

progress

2. Certification by CMS first

coast for completing

course in:

• Fundamentals in global

surgery

• How to avoid common

part A billings mistakes

• How to avoid common

part B billings mistakes

• Verify your e/m code

selection in 2023.

• How to bill for

psychiatric and therapy

service

• End stage renal disease

(RSRD) documentation

and billing requirement

part A

• Medicare coverage

criteria for mental health

services part B

• Principal care

management services

part B

• E/M Services Office

outpatient services

• E/M Guidelines for

Critical Services (B)

Personal Shopper Walmart Weymouth, M.A

August 2022- December 2022

• Call center

• Customer service

• Planification and organization

• Training of the new employees

• Problems resolutions

Front End Check-Out Walmart Quincy, M.A

January 2023 -December 2023

• Customer service

• Training of new employees

• Call center

• Problem resolution

• Service documentation

• Personal management

Secretary Assistant Guajataca Forest by INSEC Isabela P.R May 2013-November 2014

• Registration of DNA information

• Attention to the citizen.

• Documentation of works and environmental service

• Handling of fax, Microsoft Excel, Microsoft Word, Microsoft Power point

• Verify your E/M code

selection with first coast

E/M interactive

worksheet.

• E/M Services: Hospital

impatient and

observation care

services

• E/M Services:

Emergency room visits

(B)

3. AFAMED conference

certification

• ICD- 10 updates

effective from April 1,

2023

4. PRHIMA course certificate

• Coding respiratory

conditions in ICD-10-

CM- FY, 2023

5. Assertus by Menonita

Health Care

• Workshop

Documentation-

Electronic Health

Record (EHR)

C o m p e t e n c e s, A b i l i t i e s,

S k i l l s

Experience and practices in

the clinic

• Simulated practices -

inmediata Secure Claim

• Mock practice secure

EMR

• Knowledge in MS Office

• Ability to organize and manage time.

• Ability to work under pressure.

• Information management

• Skill on the keyboard – data entry

• Basic domain of Secure Claim from Inmediata, Secure EMR and Assertus

• Understanding of insurance guidelines

• Familiarity with ICD 10 and CPT codes

• Understanding of medical terminology

• Understanding of HIPAA confidentiality

• Management of an electronic medical record

• Customer service

• Fluent in the Spanish language

• Others



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