budtender

Kapria Robinson

Las Vegas, NV *****

********@*****.***

Ph: 702-***-****

To secure a position with an organization where I can apply my customer service skills in a professional environment. Skills:

● Self-motivated

● 35+ WPM typing

● Microsoft Office proficient

● Windows proficient

● Soft skills

● Acknowledging and assuring the customer

● Troubleshooting customers technical issues

● Proficient in customer service

● Service-oriented team player

● Accurate money handling

● Good telephone etiquette

● Food Handler certificate

● Exceptional communication skills

● Conflict resolution

● Extremely organized

● Multi-tasking ability

● Money handling experience

● Processing orders

Work history:

Gaps in employment is due to being a student.

Sitel-Las Vegas, Nv

Nov 2020-Dec 2020 (Seasonal Job)

Holiday temp position

Costco campaign-Knowledge based customer service agent

● De-escalated customers

● Troubleshot website issues

● Documented accounts

● Provided product information and availability

Crumbl- Las Vegas, Nv

March 2019-Sept 2019

Crew member

● Cashier

● Made change

● Greeted customers

● Mixed and baked cookies

● Boxed cookies

Mcdonalds - Las Vegas, NV

April 2018 to February 2019

Crew Member

● Cashier

● Made change

● greeted customers

● worked the back window

● prepared orders

Sykes - Las Vegas, NV

July 2018 to October 2018

Seasonal position: K-12 online school support

Tech Support Rep

● Answered inbound calls

● Answered inbound emails

● Provided technical support

● Notated accounts

● De-escalated callers

● Set up accounts for customers

● Reset passwords

● Added/ removed courses

● verified licenses were active

Walmart - Las Vegas, NV

March 2016 to July 2016

Seasonal Stocker

● Stock shelves

● Unload trucks

● Assisted customers in locating items in the store

● Answered customer questions

● Greeted customers

Education:

High school

Clark county school district - Las Vegas, NV

Graduated June 2016

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