Customer Service Executive Administrator
Resume:
BILL J. SHAW
Clover, South Carolina *****
**.******@*****.***
PROFESSIONAL SUMMARY
Deputy Manager and Logistician with an active Secret Security Clearance and over 20 years of proven experience developing and implementing strategies and plans to meet organizational objectives. Accomplished measurable results while managing supply chain processes, logistics operations, and risk management controls domestically and abroad. Possesses a comprehensive background in procurement, inventory oversight, and strategic planning. Skilled in cost reductions, business plans, metrics development, and project execution. Maintains expertise on all relevant logistics operating standards to ensure efficient operating standards to ensure efficient operations with 100% compliance to regulations, policies, and procedures. Technical expertise includes in-depth knowledge of applicable logistics and warehouse experience. Recipient of several accolades for demonstrated experience in logistics management and leadership.
• Warehouse Management
• Qualitative Assurance
• Program Compliance
• Acquisition Management
• Operational Planning
• Budget Utilization
• Resource Optimization
• Process Improvement
• Team Leadership
PROFESSIONAL EXPERIENCE
United States Marine Corps – Various Global Locations 1994 – Present Supply and Logistics Monitor for Manpower Management Enlisted Assignments Managed a population of over 4000 supply Marine Corps personnel by strategically assigning personnel to locations globally to ensure USMC commands maintained more than 95% manpower readiness.
• Provided training and briefings on current and proposed manpower policies. Assisted in the identification and reassignment of enlisted units scheduled for deployment
• Participated in the interpretation, development, implementation, and administration of end-strength, management, personnel readiness, retention, assignment, replacement operation programs to ensure appropriate staffing actions were taken
• Translated enlisted monitor site visit findings into corrective actions such as revised manpower requirements, training, or other appropriate measures to ensure 90% manpower readiness
• Maintained and monitored End of Active Service Reassignments and Extension Authority to track staffing requirements for all Supply and Logistics Commands
• Evaluated current and future war-fighting manpower training, recruiting, classifications, and shipping of forward deployment capabilities to ensure compliance with staffing target requirements, goals, and timelines
• Prepared responses to supervisors, executive decision-makers, and congressional requests to consult on policy documents and manpower assignment issues
• Audited and tracked all Marine Corps supply units and implemented units to respond to war-fighting requirements to ensure compliance with staffing target requirements, goals and timelines
• Served as the Manpower Manager for all Supply and Logistics occupational fields; provided guidance on billet assignments, lateral moves, training, retraining options, and manage career progression
• Modified and developed new manpower personnel policies and procedures that helped global Marine Corps commands personnel staffing go from 65% to 90%
• Analyzed and evaluated the issues caused by the budget cuts which caused the Marine Corps to reduce its force and prepared comprehensive reports and alternative recommendations to maintain manpower readiness above 85%
• Assessed the impact of proposed and existing manpower polices, regulations, and other externally imposed manpower requirements to determine and communicate their impact on Marine Corps commands
• Provided requested input to senior leadership in Manpower Management divisions for promotions, retention, and training
BILL J. SHAW, PAGE 2
Supply and Logistics Monitor for Manpower Management Enlisted Assignments – continued
• Employed innovative approaches in presenting timely well thought out solutions to challenges in manpower management, training, leadership and logistical issues
• Participated in innovative manpower practices for Marine Corps customer service delivery and developed the long- and short-range plans for Marine Corps wide implementation Secretary of the Navy Council of Review Boards Executive Administrator Supervisor of over 20 individuals assigned to the Council of Review Boards (CORB) providing executive leadership to reshape the expectations for the Physical Evaluation Board Staff
• Facilitated the National Capital Region Leadership Development Course
• Oversaw all data entries through the joint Disability Evaluations Tracking System
• Analyzed active PEB cases that fall out of allotted tolerances providing feedback for corrections
• Cleared a large backlog of cases and reduced adjudication time by 60%, improving the medical readiness of the organization
USMC Leadership Academy Deputy Director
• Set the example as a teacher, coach, mentor, and role model for 300 students and faculty
• Facilitated 28 hours of platform instruction for Middle and Top-Level Managers Operations Chief
Mentored, guided and counseled 10 employees assigned to the Operations Division. Responsible for briefing the CEO of all matters pertaining to Equal Opportunity.
• Utilized the Informal Resolution System to solve complaints and review formal investigations
• Directed four Beginner Leadership Courses and graduated 250 employees.
• Conducted 35 classes to employees at the Onboarding Center responsible for training over 3,500 employees Logistician Chief of Supply
Provided oversight for 97 Defense Property Accountability Systems globally and coordinated and monitored 22 employees daily on logistical support requirements.
• Conducted 8 physical inventory inspections valued at $1.7M in 19 separate locations. Conducted wall-to-wall inventory of over $153K in property assets
• Maintained oversight and implementation of upgraded Warehouse Management Systems versions using the SAP ERP System
• Tracked all equipment that consisted of over $3M Principle End Items (PEI). Tracked 8,300 PEI’s in excess equipment retrograded of equipment at the off sites
• Reconciled all PEI items to accurately show the progression of the retrograde of equipment at off sites
• Monitored all supply reports such as the Due and Status File (DASF), Loaded Unit Balance File (LUBF) and the Mechanized Allowance List (MAL) for off sites to ensure proper activity account code (AAC) close-out EDUCATION CERTIFICATIONS
Lean Six Sigma Yellow Belt Certification – In Pursuit Faculty Advisors Course Basic Faculty Advisor Instructor Training Advanced Platform Instruction SPECIALIZED MILITARY TRAINING
Senior Leaders Course Equal Opportunity Representative Course Contracting Officer Representative Phase I & II
Combatting Trafficking in Person Awareness Contracting Officer Representative Training DoD All Services Joint Professional Leadership Development Course Advanced Leadership Course Senior Executive Leadership Course Drill Instructor Course
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