Network System Administrator
Resume:
Mike Novak
Pasadena, MD *****
Cell: 443-***-**** ************@*****.***
Network Administrator System Administrator Help Desk Support
Reliable IT professional with 20+ years of experience in network and server administration, systems security and technical support in the legal service industry. Responsible for the design, implementation, maintenance and support of a growing network infrastructure supporting 75 servers and 17 locations in the mid-Atlantic region. A proven track record of collaborating with cross-functional teams to conduct complex system and network upgrades.
Senior System Administrator, Offit Kurman, Attorneys at Law 12/26/2012 – 3/6/2023
Design, configure and install various network devices and services (servers, routers, switches, firewalls, VPN, load balancers, etc.) including on-premises systems and cloud networking solutions.
Provided support for daily operations, monitoring, problem identification, and resolution of server, storage, network and client end point devices.
Tier 3 (Help Desk) Support for Corporate IT Systems and Initiatives
Install and configuration of Windows end user workstation, phone, and networking.
Understanding of Cloud foundational components, with hands-on experience in Azure in several of the following areas: Azure Cloud IaaS & PaaS services, Identity and access management, Software-defined networking, security, governance, and compliance.
Migrating on-premises workloads to Azure cloud.
Procuring network equipment and managing ISP subcontractors with network installations.
Monitor performance and ensure system availability, reliability, and capacity planning.
Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure.
Wireless network design, implementation and performing network audits and health checks.
Assist with the engineering, scheduling, and management of system rollouts ensuring they meet firm standards for integration, usability, and security.
Respond to alerts and tier III support ticket escalations as required.
Understand and recommend solutions such as replacement/upgrade of existing hardware, software, applications, self-help guides, process improvements, knowledge base, etc. to enhance services and eliminate incidents.
Created and maintained technical documentation and standard operating procedures to assist with system usage, configuration procedures, and standard operation manuals.
Provided after-hours support as needed for critical systems and collaborated with team members.
System Administrator, Friedman & MacFadyen, P.A. 05/20/1996 – 10/28/2012
Installed and maintained LAN/WAN
Implemented and maintained Active Directory, DNS, and DHCP
Implemented multiple layer security defense from viruses and SPAM.
Migrated to a virtual environment using VMware Technologies
Perform internal and external backups.
Provide end user support and manage user accounts.
Install and maintain workstations running Windows 2000/XP/7
Install and setup laptops with secure SSL VPN connections.
Provide technical support and guidance to users.
Develop and maintain network diagrams and documentation.
Develop and maintain corporate security policies (Clean Desk, Acceptable Use, Backup)
Develop and maintain Disaster Recovery Plan and Business Continuity Plan
Desktop Technician, Micromatics Distribution 08/01/93 - 05/17/96
Perform repairs and preventive maintenance of desktop computers.
Assembled built-to-order desktop computers.
Physical installation of PC’s and related peripherals
Perform warranty replacement on PC hardware.
Provided level 1 support for both hard and software issues.
Supported LAN connectivity from workstation to network for all users.
Maintained documentation on procedures as required.
Perform virus detecting and removal.
Installed and repaired printers
Education
Community College Baltimore County, Catonsville
Associate of Applied Science, Information Technology
CompTIA
Network+ Certification
Skills
Team-oriented
Excellent verbal and written communication skills
History of top performance
Project management
Hypervisor and virtualization technologies
Networking including VPN technologies.
Wireless networking technologies
Cloud Infrastructure
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