ANDRE M. HIXON

Atlanta, GA ***- ***-**** adxu4b@r.postjobfree.com

PROFESSIONAL SUMMARY

High energy and results-oriented professional with significant experience in insurance verification, optical and retail customer service. Proficient in-patient case management and general management. Exceptional customer service skills in managing multiple projects, high-volume activity, meeting deadlines, customer conflict resolution, while providing enhanced experiences for internal and external customers. Well-demonstrated relational skills, effective communication, and patience in delivering positive outcomes.

SKILLS AND COMPETENCIES

Team Building/Leadership

Managing priorities

Problem Solving

Supplier/Vendor Management

Inventory Planning/Control

Risk Management

PROFESSIONAL EXPERIENCE

LOWE’S 2018 - Present

Merchandising Service Associate (MST)

Serve as liaison between management, manufacturer displays and customers.

Maintain the visual appeal of the store.

Customer access and availability priority in optimizing shopping experience.

Facilitate timely seasonal, manufacturer and store switch overs to enhance shopping experience.

Prompt and professional customer service provided when needed.

Customer Service (Hardware) 2017 – 2018

Responsible for assisting customers with all shopping needs (selection, demonstration, preparation and loading merchandise).

Timely attention and response to customer inquiries.

Learning and displaying product knowledge while enhancing customer experience.

Good time-management skills in balancing stocking, product placement and customer support.

DIGNITY MEMORIAL-Forest Lawn, College Park, GA 2016 - 2017

Family Service Advisor

Consulting and advising in personal and cost-effective finalization plans.

Consistent attention to detail and privacy in data collection and records.

Professional guidance and timely support for ‘At-Needs’ clients without previous arrangements.

Genuine listening and empathy to balance client emotions with practical options.

MILITARY

Army Reserve (Honorable)

1980 – 1987

91E10 Dental/X-Ray Tech Specialist

EDUCATION

Bachelor of Science, Psychology, Morris Brown College, 1984

TRAINING and CERTIFICATIONS

Georgia Insurance Department License

Resident Agent

2020

OCCUPREP Solutions Certificate

Ophthalmic Assistant

2021

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