Service Representative Sales Associate
Resume:
DENISHA
ALICK
**********@*****.***
Mebane, North Carolina 27302
SKILLS
• Business development expertise
• Team member coordination
• Strong team player
• Proven customer service
• Employee benefits laws
• New employee enrollment
• Benefits explanation
• Documentation and reporting
• Regulatory monitoring
• Relationship building
• Written and oral communication
• Records maintenance
• Benefits administration
• Documentation and control
• Customer and client relations
• Office administration
• Employee timesheet processing
• High organizational skills
• Compliance with federal state and local
requirements
AWARDS AND RECOGNITION
Carolina Cares Award
While in my position I worked at a COVID testing
site that won the Carolina Cares award for
outstanding customer service. We won this award
PROFESSIONAL SUMMARY
I am a business professional with a
comprehensive background in employee relations,
early-stage coaching, and benefits. I have
participated in a wide variety of employee
relations and retention projects and activities. I am also detail-oriented with excellent analytical
skills and experience with benefits.
WORK HISTORY
UNC: Kittner Eye Center – Administrative Associate Chapel Hill, NC • 03/2020 – Present
• Performed general office duties, including answering multi-line phones, routing calls and messages and
greeting visitors
• Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
• Routed incoming calls and faxes and drafted detailed messages to expedite response
• Executed record filing system to improve document organization and management
• In charge of training new hires and maintaining up to date training materials
Truist - Branch Banker II
Chapel Hill, NC • 09/2018 – 03/2020
• Boosted branch sales by developing and deepening customer loyalty through incentive programs
• Protected company assets with a strategic risk
management approach
• Engaged employees in business processes with positive motivational techniques
• Maintained confidentiality of bank records and client information to prevent mishandling of data and
potential breaches
Bank Of America - Client Service Representative
Carrboro, NC • 08/2017 - 09/2018
• Cultivated long-lasting client relationships based on trust and a solid understanding of business needs
while taking care of over 300 patients a day in
heat of 90 degrees or more.
Capella University Deans List
Achieved Dean’s List recognition every semester.
EDUCATION
Capella University
Minneapolis, MN
Bachelor of Arts: Psychology
• Introduced clients to available online resources and services to increase convenience
• Maintained accurate and current customer account data with manual forms processing and digital
information updates
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
UNC Health Care System - Credentialing Specialist
Chapel Hill, NC • 04/2017 - 08/2017
• Prepared records for site visits and file audits
• Obtained NPI numbers for providers and facilities and updated existing profiles
• Received and evaluated applications to look for missing and inaccurate information
• Conducted primary source verifications such as
background checks and board certifications
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
Fidelity Investments - Benefits Specialist
Durham, NC • 06/2014 - 03/2017
• Consulted with outside parties to resolve discrepancies and create effective solutions
• Evaluated account and service histories to identify trends, using data to mitigate future issues
• Enrolled providers in private insurance plans
• Entered customer interaction details in tracking system and summarize the case succinctly
• Offered advice and assistance to customers, paying attention to special needs or wants
Macy's - Sales Associate
Durham, NC • 09/2011 - 03/2015
• Tracked stock using company inventory management software
• Implemented up-selling strategies, encompassing
recommendations of accessories and complementary
purchases
• Analyzed and properly processed product returns, assisting customers with finding alternative
merchandise to meet needs
• Implemented up-selling strategies such as
recommending accessories and complementary
purchases to boost revenue
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific
merchandise
• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Applied security and loss prevention training toward recognizing risks and reducing store theft
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