Paul A. Usewicz

**** ********** *****,

Virginia Beach, VA 23464

757-***-****

adxu2t@r.postjobfree.com

Career Summary

1.Swell Real Estate Company: Virginia Beach, VA May 2014 – Present

Title: Realtor

Became a Licensed Real Estate Agent & Realtor in May 2014

Currently with Swell Real Estate Company

Represent both buyers and sellers of real estate, successfully negotiating and selling over 1.3 million dollars in property value

Proficient in negotiation skills, sales techniques, customer service, and follow through with clients and other Realtors/agents to achieve maximum results for my clients

2.Liberty Tax Service, Inc.: Virginia Beach, VA August 2017 - April 2018

Title: Outbound Call Center Supervisor

Hired, trained, and led approximately 22 seasonal outbound call center agents whose job duties were to call Liberty Tax clients for 3-4 campaigns

Graduated from the Liberty Leadership Academy using the John Maxwell Book-“The 21 Irrefutable Laws of Leadership: Follow Them and People Will Follow You”

Successfully designed incentives for call center agents to achieve higher conversion results on appointment setting

3.Community Credit Counselors, Inc.: Virginia Beach, VA Aug. 1, 2005 – Mar. 1, 2014

Title: Bankruptcy Counseling Manager – May 2010 - March 2014

Counseled clients nationwide for pre and post-bankruptcy counseling required by law, successfully issuing between 200-300 certificates per month

Increased company business through recruitment of new attorneys who referred their clients to us for counseling

Developed relationships with attorneys to bring total number of attorneys in network to over 120

Successfully worked with federal and state agencies to ensure compliance with minimum counseling standards

Career Summary (Continued)

Title: President – August 2005 - May 2010

Successfully provided Bankruptcy Credit Counseling under BAPCPA in all 48 states, increasing clients each year for 4 years

Grew the company by recruitment of over 120 bankruptcy attorneys nationwide to offer our services to their clients

Provided community education to organizations on budgeting and debt principles both onsite (as needed) and through monthly webinars using GoTo Webinar and WebEx platforms

4.Harbour Credit Counseling Services Inc.: Virginia Beach, VA Dec, 2001 – Aug, 2005

Successfully counseled debt management clients on budgeting and debt management ideas

Developed and refined initial as well as supplemental training programs for new hires and as a client counselor, corporate trainer, Quality Manager, and ISO Team Leader

Successful in obtaining third party ISO certification for Quality and retaining certification through annual audits by the certifying organization

5.GE Financial Assurance: Schaumburg, IL, South Bend, IN & Norfolk, VA

Sept. 1990 – Feb. 2001

Customer Service Agent for consumer based clubs (auto and credit card protection)

Supervisor Inbound and Outbound Call Center - Effectively trained, motivated, and supervised an inbound sales retention unit of approximately 12-20 associates. Created and implemented sales/retention incentives for Agents to motivate and reward them

Successfully handled customer concerns on escalated calls, creating satisfied customers while limiting loss to company

Other Previous Experience:

I also have previous experience as a Registered Representative with Olde Discount Stockbrokers having held a Series 7, 63, and Series 4 (options license).

Licenses/Certifications:

Certified Financial Coach through Dave Ramsey - LAMPO Group

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