Rafael Morales

732-***-**** Brick, NJ adxu13@r.postjobfree.com

Reliable, client-focused, and hardworking professional, who is committed to building rapport with stakeholders to improve the overall customer experience and enhance company success. Skills

Customer Relations

Product Knowledge

Superior Organization

Communicative

Team-Oriented

Fast Learner

Excellent Memory

Professional Writing

Microsoft Suite & CRM

Languages

English - Native

Spanish - Conversational

Education

Associate’s Degree

in Criminal Justice

Ocean County College

Toms River, NJ

SEPTEMBER 2010

Diploma

Brick Memorial High School

Brick Township, NJ

JUNE 2007

Professional Experience

Aseptic Technician Medtronic - Eatontown, NJ

DECEMBER 2022 - PRESENT

● Thoroughly inspect donor tissue for foreign matter and process for packaging

● Accurately document important data/operations into SAP and MODA systems

● Clean isolators/equipment in accordance with EHS, GMP and SOP guidelines Debt Relief Specialist Shore Financial Solutions - Wall, NJ JUNE 2022 - NOVEMBER 2022

● Qualified borrowers by asking targeted questions and gathering information

● Developed strategic plans and presented program offerings to advise clients

● Inputted relevant data into CRM system and followed up to collect payments Sales Specialist Pine Belt Chrysler Jeep Dodge Ram - Lakewood, NJ MARCH 2022 = JUNE 2022 (SEASONAL)

● Performed daily prospecting of new clients and inventory releases

● Leveraged product knowledge to overcome objections and promote services

● Interacted with clients to identify their needs and offer informed suggestions Field Marketing & Sales Specialist Victory Home Remodeling - Edison, NJ FEBRUARY 2021 - FEBRUARY 2022

● Engaged with homeowners to understand remodeling needs and drive sales

● Researched market competition and generated strategies to negotiate prices

● Confirmed appointments, performed credit checks, and verified house deeds Rehab Technician New Jersey Spine and Wellness - Freehold, NJ MARCH 2019 - MARCH 2020

● Collaborated with therapists to develop plans for patients’ rehabilitation

● Explained proper exercise techniques, aided clients, and answered queries

● Performed various administrative activities and upheld HIPPA guidelines Chiropractic Technician NorthEast Spine and Sports Medicine - Jackson, NJ JULY 2017 - JANUARY 2019

● Communicated with patients to establish medical history and reason for visit

● Offered exceptional customer service in a fast-paced environment Military Experience

Personnel Specialist (E-4) The United States Navy OCTOBER 2012 - APRIL 2015

● Assisted military personnel with pay, housing allowances, amd W2 forms

● Earned “Top of Class” rankings in Basic Training (Division 225) and A-School

Contact this candidate