ELLEN LANSBURGH

**** ** ***** ** **, miami, Florida, 33181, US • 305-***-**** • adxtyy@r.postjobfree.com Inventory management

Planning and coordination

Process improvement

Relationship development

Insurance terminology

Patient rapport

Business operations

Problem resolution

Medical terminology

Medicaid knowledge

Insurance billing

Customer service

Communications

Organization

Secure data practices

Liberal Arts and General Studies - Bachelor of Arts University of Miami- University of Colorado

Medicare insurance sales - August, 2020 to January, 2023 Morgan Fidelity Associates, Inc. - Fort Lauderdale, FL connected and explained to Medicare recipients the how too's and what if of Medicare. Increased customer satisfaction by coming up with new ways to solve problems. Answered phone calls daily to assist customers.

Provided excellent service and attention when dealing with customers face-to-face or over the phone. Examined claims, records, and procedures in order to grant coverage approval. Developed a reputation for punctuality and hard work. Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements. Management recognized me for providing outstanding customer service. Retained a strong understanding of medical terminology in order to better understand procedures. Instructed clients on the amounts covered under benefit plans in easy-to-understand terminology. retail sales/ clothing designer - October, 1985 to February, 1999 self. THERAPY in Aspen Colorado-Ellen Lansburgh's Therapy in Manhattan and then Bay Harbor Florida - new york, Aspen, Miami, New York City and Miami

I loved retail! I was the proprietor, buyer DESIGNER, and the head saleswoman. My clients were treated to an enjoyable experience and had a wonderful time.

Buying the fabrics, working with my own pattern makers and translating to clothing. My designs were ahead of the times and heralded in magazines and newspapers. Also worked and collaborated with other designers who supplied my shop with exclusive designs. Professional Summary

Skills

Education

Work History

retail sales - May, 2016 to August, 2017

Turchin Jewelry - Miami, Florida

Stocked merchandise each morning clearly labeling items, arranging according to size or color and preparing attractive displays. Assisted customers in locating and selecting merchandise in any store department. Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers. Answered questions about store policies and concerns to support positive customer experiences. Handled cash, counted change, and stored coupons to keep the cash register balanced and organized. Stayed on top of changes to store products and promotions to maintain strong sales. Insurance Sales Agent - July, 2009 to May, 2011

Aflac - Miami, FL

Explained the benefits, features, and drawbacks of various policies in order to promote plan sales. Calculated quotes and provided information on insurance options to potential clients. Calculated premiums and established payment methods for sales. Met with small businesses and explained products and policies pertaining to said products. Qualified individuals interested in purchasing insurance coverage by making outbound and inbound sales calls per week. Built relationships with clients and provided excellent service through active listening and evaluating situations. designer for T-shirts - January, 2003 to September, 2006 THis Baby Knows/ self - Miami, Florida

Transported designed goods to customer locations usually at street fairs and events. Collaborated with graphic designer to put design concepts into action. Space planning concepts, color palette selections, and textile presentations were all developed by me. Increased customer satisfaction by resolving issues. Accomplishments

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