Service Representative Mailroom Clerk

Relevant

Qualifications

Computer Experience: Microsoft Office

Ability to exceed work production

standards with accuracy

Committed to excellent customer service

Solid problem- solving skills

Ability to prioritize and manage multiple

responsibilities

Familiar with switchboard operations

Knowledge of billing and collections

procedures responsibilities

Karen Robinson Glenolden, PA 19036 215-***-**** Email: *****-********@*******.*** Professional Experience

TransUnion Credit Bureau

Crum Lynne, Pennsylvania

Mailroom Clerk

April 2003 – Present

Multiple mail handling duties such as preparation and reprocessing of incoming/outbound correspondence

Quality checks and data entry of images, using image capture software and copying equipment

Adherence to high expectations exceeding quality and production Data Entry

July 2001 - March 2003

Opened and completed consumer credit investigations

Updated, verified and researched accuracy of consumer account files

Electronically processed confidential and time sensitive information (e.g., student loans and mortgage closings) Customer Service Representative

June 2000 - June 2001

Handled over 200 incoming calls daily in a fast paced call center

Resolved customer inquiries/complaints through research and investigation

Performed consumer credit verification

Managed customer accounts while recording customer interactions and transactions Equifax Credit Bureau

Doraville, Georgia

Collections Representative

September 1998 - June 2000

Provided customer service regarding delinquent accounts, customer refunds, and account adjustments

Helped consumers with payment obligations to settle with creditors

Coordinated communications between customers and management

Accountable for reducing delinquency for assigned accounts Education

Community College of Philadelphia

Philadelphia, Pennsylvania

September 1997-September 1998

Contact this candidate