Fredrick J. Hansen

**** ********* **

Delray Beach, FL 33484

Home 561-***-****

Cell 717-***-****

LinkedIn Profile – http://www.linkedin.com/in/fjhprofile

adxtxs@r.postjobfree.com

Skype Username: fhansen121

Professional Hotelier and Food & Beverage Professional with expertise in Food & Beverage, Guest Service, P&L Management, Colleague Development, Property Management, and Business Growth.

Understand the synergy of providing an exceptional product, delivering a high level of service – externally and internally, the highest regard for the Human Resource – training, mentoring, opportunities to grow and learn, and equally important, being able to produce, at a minimum, the expected financial results over long periods.

Solid leader and problem solver who understands the balance of service and financial management.

· Demonstrated success in reversing negative trends in distressed operations from a service, product quality, and financial results perspective.

· See my role as a mentor and teacher for the next generation of leaders in Hospitality and Food & Beverage

· Keen understanding that “Internal” service is equally important to how we serve our Guests and Customers

Innovator who leverages cutting-edge “firsts” to increase competitive edge.

· Restructured the performance evaluation process to make it more interactive with the Colleague and Manager in identifying pertinent goals that affected Guest, Meeting Planner, Colleague, and Owner satisfaction.

· Consistently recognized as an innovator in the Food & Beverage area, being noted for the “Top 10 Restaurants in South Florida” by South Florida Magazine, being awarded the AAA 4-Diamond Award both for the Pier House Restaurant in Key West and Masons Restaurant at the Fairmont San Francisco during my tenure.

Relationship Builder and Revenue Generator who appreciates the value of knowing their Customers and Team Members and valuing their contributions to success

-True “Manager by Walking Around”

-Expert at site visits and FAM trips to insure that travel buyers left with a confident feeling about the resort and its operations.

Numerous Awards including AAA 4-Diamond Award – 1991- 1995 (Pier House Restaurant), Food & Beverage Director of the Year – 1993 (Pier House Resort & Caribbean Spa), Food & Beverage Director of the Year, 1998, Fairmont Hotel San Francisco, Mobil 4-Star Award – 1995 –1997 (Mason’s Restaurant - Fairmont Hotel San Francisco), AAA 4-Diamond Award – 1997 – 2001 (Fairmont San Jose), Mobil 4-Star Award – 1999 – 2001 (Fairmont San Jose), Top Ten South Florida Restaurants – 1990 – 1995 (Pier House Restaurant), AAA 4-Diamond Award – 2008 (Sandals Royal Bahamian Spa Resort & Offshore Island)

Personal Interests are Exercise, Certified Spin Instructor, Golf, Guitar, Reading (fiction and non-fiction), Computers and Technology

Hofstra University, Hempstead, New York, BS - Accounting

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PROFESSIONAL EXPERIENCE

FLH Consultants Quality, Service, Learning and Financial Responsibility

Consultant, 2014 – Present Delray Beach, FL

Assist Business Owners and Executives in the development of executable plans in the areas of sales, marketing, revenue generation, cost containment, training initiatives in sales and operations, quality control and detail management. Not strictly related to hospitality, with a focus on creating satisfied customers, team members and owners.

Hershey Lodge Destination family resort/ convention center in Hershey, PA

Executive Assistant Manager, 2009 – 2013 Hershey, Pennsylvania

Executive Assistant Manager of a 665 room Convention Center hotel with 3 months of family resort clientele during Hersheypark Season. Responsible for $22.5 million Food & Beverage operation, with 6 restaurants and bars and 100,000+ square of flexible meeting and banquet space.

Sandals Royal Bahamian Spa Resort & Offshore Island Destination adult / couples resort in Nassau, Bahamas

Hotel Manager, 2007 – 2009 Nassau, Bahamas

Hotel Manager of the premier adult only, couples all-inclusive resort in Nassau, Bahamas. 9 restaurants, 7 bars, full-service spa, photos shop, and multiple retail outlets. Catering to the luxury market, specializing in weddings and honeymoons. 403 guestrooms, 45 suites, with unparalleled view of the Caribbean.

Loeb Realty Partners Destination resorts in Longboat Key, Florida and Galena, Illinois

General Manager, 2006 – 2007 Eagle Ridge Resort & Spa, Galena, Illinois

General Manager of a destination Golf Resort producing $30,000,000+ revenues. 63 holes of golf, luxury spa, meeting and banquet facilities, 3 restaurants, 2 bars. Lodging in 80 Inn rooms as well as a diverse group of private homes, condominiums, golf villas and townhouses supplying over 900 bedrooms in the Galena Territiories. The General Golf Course is the #60 rated golf course by Golf Magazine of courses that can be played in the United States. Recognized as one of the Top 40 Resorts in the Midwest (Midwest's Living Magazine’s Best of the Midwest), 50 Best Golf Resorts (Conde Nast Traveler), Top 10 Golf Resorts in America (Golf Magazine), and America's 30 Favorite Family Vacation Resorts (Better Homes & Gardens). Involved in securing the Illinois PGA Championship with a 4 year commitment at Eagle Ridge

Director of Food & Beverage, 2004-2006 Longboat Key Club & Resort, Longboat Key, Florida

· Responsible for day-to-day operation of a five restaurants, four bars, in-room dining, 20,000 square feet of meeting / banquet space, and golf course food & beverage.

Creation of events for 2000+ private club members, giving additional value to membership

$7,000,000+ in total Food & Beverage revenues, generating over 25% Food & Beverage profits consistently

Developed and operated the Annual Sarasota Sports Foundation Celebrity Golf Tournament to benefit Child Abuse featuring celebrities from the Sports, Arts and Business world.

Arnold Palmer’s Bay Hill Club & Lodge Exclusive Private Country Club located in Orlando, Florida

Director of Food & Beverage, 2001-2004 Orlando, Florida

Food and Beverage Director for the iconic Bay Hill Club and Lodge, location of the annual PGA Tournament, The Arnold Palmer Invitational. Membership of 1000, three restaurants, two bars, halfway house, bamquet facility and tournament food and beverage.

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Fairmont Hotels & Resorts International luxury hotel company, known for its icon hotels and unprecedented service and quality.

General Manager, 1999 – 2001, Fairmont San Jose San Jose, California

General Manager of an 801 room downtown, convention center hotel. $75 million in total revenues, 42% GOP, rated Four Diamond / Four Star. Ranked number one in STAR Report competitive set in rate and revpar. Recognized as the service leader in the Silicon Valley Market.

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Hotel Manager, 1998 – 1999, Fairmont San Jose San Jose, California

· Responsible for a $32,000,000 rooms operation that achieved 75.5% profitability and #1 status in guest service in the Silicon Valley hotel community.

· Assisted General Manager in implementing training programs that stressed service and quality, while still providing maximum financial returns to ownership group.

Director of Food & Beverage, 1995 – 1998, Fairmont San Francisco San Francisco, California

· $27,000,000 Food & Beverage operation with 3 restaurants, entertainment lounge, 50,000 square feet of flexible meeting and catering space.

· Increased profitability of division from a –5% to a +25%, while improving quality of food & beverage product and service.

Pier House Resort and Caribbean Spa Luxury Four Star / Four Diamond Resort with ten restaurants and bars

Director of Food and Beverage, 1990 – 1995 Key West, Florida

· Increased revenues from $5,000,000 in 1989 to $8,000,000 in 1994 through a strategic plan focusing on group and social catering.

· Implemented processes and controls that increased profits from below 10% in 1989 to 34% in 1994

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