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Support Agent Qa Analyst

Location:
Manila, Philippines
Posted:
June 21, 2023

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Resume:

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Rommel B. Madlangbayan

+639*********

*** ****** **. ********** *****, Manila

Philippines

adxtxn@r.postjobfree.com

Objective

To join a company and share my extensive knowledge and project management as needed.

Profile Summary

More than ten years of experience on Information Technology, Software Quality Assurance testing, and Project Management.

Proven track record in Quality Assurance practice.

Experienced in Manual Functional Testing and Test Planning.

Successfully completed Off-shore Projects before deadline.

Expert in Multi-Racial Environment.

Agile development testing experienced.

Financial application testing experienced.

Team management experienced.

Exposed to Supply Inventory Management and Security Awareness.

More than a year customer service exposure.

Certified Food Processing NC II

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Professional Experience

National Wages and Productivity Commission

Information Technology Officer I

August 2021 – February 2021

Name of Office/Unit: Planning and Information Division

- Co-Admin for SharePoint and Office365.

- Created and maintained all individual Office365 e-mails accounts of the agency

- Created draft for the e-mail guideline of the agency

- Aided in technical support for internal and third-party system project development

- Provided daily assistance for repairs, maintenance, and network related issues of end-users in the central office and regional boards across the country PhilSys

Registration Officer III

December 2019 – December 2019

Name of Office/Unit: National ID System

- Participated as reviewer of the filled-up application forms prior to biometrics/retina scan gathering for the National ID.

- Completed training for Customers Relations and Supervisory Leadership. Asian Development Bank

QA Analyst

October 2012 – May 2016

Project: Oracle ERP – HR Applications

October 2012 – May 2016

Completed manual functional verification of Oracle Enterprise Resource Planning application for Human Resources Management System in Windows 7 Operation System. Bug fix verification. Change Request Verification. Regression Testing. Functional Requirements Specification update.

Other applications tested are:

- Human Resources Management System (HRMS)

- Rental Application System (RAS)

- Time Management System (TMS)

- Budget Management and Control System (BMCS)

- eOperations

Sun Life Financial (Philippines)

QA Test Specialist

February 2012 – September 2012

Completed verification of data for Grepa Life conversion and integration to Sun Life Financial system.

Participated in functionality testing and compatibility testing of web based application of Sun Life Hong Kong across different browsers.

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Emerio Philippines Inc. (an NTT Communications Company) Senior QA Consultant

April 2011 – January 2012

Completed verification for client Sabre which caters to various Internet Booking Engines (IBEs) for different airlines across the world. Fares, discounts, passenger combinations, and ticketing are handled by the application. Adapts Agile Development on all its projects.

WeServ Systems International Inc.

Managing Application Systems Consultant

September 2010 – March 2011

Participated in verification for the GlobalSTORE POS. This is an application with a full-featured and highly configurable system for the retail industry. It provides a rich transaction set capable of meeting retailer requirements for sales, returns, layaway, cash management, inventory and security functions.

RCG IT Philippines, Inc.

Consultant III (Sr. Test Analyst)

January 2010 – September 2010

Performed verification for The Boy Scouts of America online. It is one of the nations largest and most prominent values-based youth development organizations. Also participated in verification for ICAP, the electronic inter-dealer broker and provider of post-trade services. The application we tested is the BrokerTec application, which delivers efficient, transparent, anonymous and orderly electronic fixed income trading opportunities for all market participants.

Accenture, Inc.

Team Leader/Senior Tester

November 2006 – May 2009

Led a group of testers for almost three years in delivering quality controlled projects in Accenture Manila by efficient resource and Budget planning, Manpower allocation, and Time management.

Conducted Manual Testing and Regression Testing on various projects.

Performed Automated Testing using QTP for functional testing.

Managed all phases of testing ensuring Test plans and Test cases are completed and met business requirements.

Chaired meetings and presentations of proposed testing process to the development team before the commencement of the project.

Carried out effective procedures for Manual and Automated (QTP) Testing by meticulous analysis to ensure project deliverable are on time and with quality.

Collaborated with the Development Project Manager with regard to the status of the project testing, risk management, issues and challenges encountered.

Pro-actively identifies, prioritize and address key issues affecting testing scope, quality, schedule, budget, and resources.

Initiated timely performance review of Associate Software Engineers to ensure that their career paths are planned out and achieved during the performance year.

Supply and inventory management.

Security Coordinator.

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Exist Software Labs

Senior Software QA Engineer

June 2006 - November 2006

Successfully tested the software LogicBlaze Comprehensive Solution, a system builder application.

Implemented Manual Testing and Regression testing for the application.

Actively involved in all phases of testing ensuring test plans and test cases are completed and met business requirements.

MISNet, Inc.

Senior Software QA Consultant

November 2005 - May 2006

Implemented manual application testing for plant production capacity for Emerson Process Management Asia Pacific.

Designed and implemented test scripts.

Regression Testing.

Actively involved in all phases of testing ensuring test plans and test cases are completed and met business requirements.

Defect management.

Tsukiden Software Philippines, Inc.

Design Engineer II

September 1997 - November 2005

Translated project specifications from Japanese to English with Transer-JE.

Translated code from Yuzuu to Motif under UNIX.

Designed circuit code from specifications to Verilog/VHDL programs.

Completed six month hardware coding project in Japan doing chip design for Integrated Circuits.

Successfully implemented test items for the evaluation of applications on GSM and 3G mobile handsets.

Completed two month mobile application testing project in Hong Kong.

Experienced in designing Japanese web pages using Visual Basic (VB), HTML, MySQL, Dreamweaver and Java.

Prepared technical documentation.

IBM Philippines, Inc.

Senior Technical Support Agent

April 1996 - August 1997

Led the Helpdesk team in providing application support.

Resolved issues on Store Management System (SMS) and Point-Of-Sale (POS) system.

Trained new store managers on the functionality of the SMS and POS system.

Provided on-site technical support.

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Education

University/College: Pamantasan ng Lungsod ng Maynila (University of the City of Manila) Degree: Bachelor of Science in Computer Engineering Year: April 1996

Professional Certification and Training

Certified Food Processing NC II (2022)

Leadership in the Digital Era (CSI 2022)

Public Service Values Program for Non-Supervisor (CSI 2022) Data Privacy 101: An Introduction to Data Protection (CRC 2022) Customer Relations Training (CSC 2019)

Supervisory Leadership Training (CSC 2019)

Fundamentals of Software Testing (ProtoTest)

Japanese Language Proficiency Test Level 4 Passer (1999) Eligibility

Civil Service Professional (1996)



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