Data Entry Records Technician

PHYLLIS WALKER

850-***-**** **** Celia Court, Tallahassee, FL 32305 Email: ************@*****.***

A personable and seasoned administrative professional with 30+ years of work experience on the job experience seeking to secure a position within an organization towards its betterment.

Skill Summary

Extraordinarily Interpersonal

Teamwork

Effective Communicator

Customer Service

Leadership

Organizational

Accounting

Conflict Resolver

Adaptable

Clerical & Data Entry

Attention to Detail

Time Management

Professional Experience

DEPT. OF HIGHWAY SAFETY & MOTOR VEHICLE– Tallahassee, FL

2017 to 2018

RECORDS TECHNICIAN (Part-Time)

Provided essential clerical services in support of the Bureau of Record’s goals and objectives.

Independently reviewed, analyzed and data entry of driver records in database for use by the Department.

Use scanning technology to convert imaged documents to department database.

Performed data management functions maintaining the integrity and strict confidentiality of records handled.

Cultivated and maintained positive customer relations by providing quality customer service.

TWIN TIERS – Tallahassee, FL

1990 to 2000

DATA ENTRY/CUSTOMER SERVICE (Part-Time)

Maintained databases by entering customer’s account information.

Compiled and sorted information.

Processed customer and account source documents by reviewing data for deficiencies.

Audited customers account information to identify issues and develop solutions.

Investigated and solved sensitive customer service requests and complaints.

Interacted with and assisted multiple callers per day.

Built rapport and relationships with clients.

Created and compiled documentation with word processing software and spreadsheet.

Provided virtual services, and assistance.

DEPARTMENT OF CHILDREN & FAMILIES, ALCOHOL DRUG ABUSE & MENTAL HEALTH – Tallahassee, FL

1989 to 2009

OFFICE AUTOMATION SPECIALIST II- Retired from this position.

Performed data management and analysis functions maintaining strict confidentiality of records handled.

Provided Department user access to Database in a timely manner.

Maintained the integrity of Department’s database and documentation by ensuring accuracy of all data entered.

Supported the use of office automation software, email, computers and associated peripherals.

Cultivated and maintained positive customer relations by providing quality customer service.

ALLIED SIGNAL CORPORATION – Jacksonville, FL

1983 to 1988

ASSOCIATE ACCOUNTANT

Documented and substantiated financial transactions by entering and auditing account information.

Prepared payments by verifying documentation and requesting disbursements.

Maintained corporate confidence and protected operations by keeping financial information secure and confidential.

Performed reconciliation of financial information.

Prepared and executed payroll for 600 employees.

Coordinated travel and procurements.

Technology Summary

MS Office Suite (Word, Excel, Access database) 10 key by touch Adobe Acrobat Typing

Education

Associate of Science – Early Childhood Education and Management

Tallahassee Community College

2017

Associates of Arts with Honors – General Studies

Tallahassee Community College

2015

References available upon request.

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