VICTOR CHINEDU OGONNA

United Kingdom 078******** adxtx1@r.postjobfree.com

PROFESSIONAL SUMMARY

IT Professional with a flair for finding solutions quickly and exceeding customer expectations. Proven track record of providing specialist, technical and helpdesk support. Experienced with identifying security flaws and misconfigurations from multiple data sources using trend analysis and automated and manual test results. Keen interest in cybersecurity, conducting security evaluations & penetration tests, and establishing new system security plans in the IT sector. Comfortable working as part of a team or independently with a focus on delivering quality IT support on a continuous basis while resolving complex software and hardware issues to a fast-paced working environment.

CORE TOOLS

• Other Tools: Google, Python, Slack, Jira, G suite administration, Active directory, Office 365, VMWare, Operating System

(Mac, Windows, Linux), Knowledge of Azure.

• Microsoft Office Tools: MS Word, MS Teams

• Cybersecurity Tools: Wireshark, Kali Linux, Burp Suite, Metasploit, Nmap, CORE SKILLS

WORK HISTORY

Digital Operations Analyst 09/2022- Present

In The Style – Manchester

• Facilitate the management of all aspects of daily, weekly, monthly, and annual reporting, including the design, development, testing, documentation, maintenance and analysis of database queries and ad-hoc reports.

• Analyse various digital systems, processes, and data to identify opportunities for improvement and optimisation, ensuring that digital systems function optimally and promptly address any issues.

• Create and maintain documentation related to digital processes, procedures, and systems and identify operational requirements and opportunities for improvement.

• Update hardware and software configurations, manage installations, develop and implement access control policies, and maintain and optimise cloud services and infrastructure.

• Collaborate with other teams, including IT, marketing, and customer support, to ensure that digital operations align with overall business goals, which increases business processes by 14%.

• Develop and implement strategies to improve digital operations, such as streamlining processes and enhancing user experience.

Cybersecurity Bootcamp 01/2023-03/2023

Skills City- Manchester

Modules

• Network & Infrastructure Security

• Cryptography

• Cybersecurity Fundamentals

• Cyber threats and threat intelligence

• Client-facing Projects

• Employability and Personal development

• Threat Analysis

• Quality Assurance

• Firewall configuration

• Secure Network Design

• Network Security

• Vulnerability Assessment

• Malware and Digital Forensics

• Project Lifecycle Management

• Problem-Solving

• Process Improvement

• Identity & Assess Management

Order Management Analyst 06/2021 - 07/2022

In the Style – Manchester

• Provided security testing and collaborated with project teams to ensure ongoing projects met operational security requirements; conducted information security assessments on clients' business operations, mitigating threats and gaining 15% data security.

• Installed and configured firewalls and antivirus software on clients' devices to mitigate security bridge and increased system efficiency by 23%.

• Monitored order status, updated clients on their orders' progress, and implemented changes to systems or processes based on new company policies or procedures.

• Managed inventory levels to ensure sufficient product quantities to meet customer demand without excess inventory building up.

• Reviewed customer orders for accuracy and completeness, ensured all necessary information was provided, and followed up with customers to ensure they were satisfied with their orders and services.

• Coordinated with shipping and delivery companies to ensure that products were delivered on time and in good condition whilst helping customers place orders by answering questions about products or services and providing order status updates.

IT Service Desk Analyst 01/2016 - 09/2020

Study Visa International Limited

• Used ticketing systems to manage, process, support actions and requests.

• Identified and investigated network issues, maintained, and upgraded hardware and software, and assisted in the server installation.

• Troubleshoot hardware and software issues in person, remotely and via phone.

• Ran daily vulnerability scans and analysed the results, including monitoring the network and checking for breaches of security and network vulnerabilities, improving data and information confidentiality by 21% KEY ACHIEVEMENTS

• Implemented automated management solutions, reducing security vulnerability patches by 40%; developed and implanted cyber security protocols, policies and procedures and conducted regular audits to ensure compliance.

• Provided high-level support to protect the internal networks and devices from potential internal and external threats.

• Reduced the potential for malware threats by 20% using ad blockers whilst implementing automatic updates on all Technology assets.

• Deployed Endpoint Encryption.

• Developed and Implemented access control policy. EDUCATION

• MSc. Cyber Security, Threat Intelligence and Forensics 2022 University of Salford - Manchester

• BSc. Mathematics and Computer Science 2014

University of Port Harcourt

PROFESSIONAL MEMBERSHIP

• Chattered Institute of Information Security Membership Number: 20535

• The Chartered Institute of IT (BCS) Membership Number: 995101762

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