Dwayne D. Dendy

Objective IT Support Level * or * \ Supervisor \ Manager

Experience

September 2021 – Current Horne LLP – Remote & Onsite Baton Rouge, LA Government Services Support Desk Lead\Supervisor for both onsite & remote for IT Helpdesk 2 & 3 Support for both Remote & Onsite Baton Rouge IT Support Baton Rouge area as well as Company Wide Support

Support some 2000 plus users for Government Services at Horne LLP.

I have been working as a GS Support Lead\Supervisor for Government Services Division - Remote Support & Onsite Support at the Baton Rouge - LA

Directly Managing 16 Help Desk Technicians

Adaxes – integrated software for Active Directory and Azure AD environments

Active Directory Admin Work (creating accounts, supporting accounts, deleting accounts, password resetting and account resets)

Administrating & Supporting 6 Microsoft Azure Domain

Exchange Administrator Work (i.e., Creating, Deleting, Supporting Email Accounts)

Support for Windows based Windows 10 / 11 and Mac Based Machines, IPads, Tablets and DTen and Amazon Zoom TV Support.

Printer Support – Wired\Wi-Fi Network and standalone support of Xerox, HP, Brother and Ricoh Printers.

Network Support - Wired and Wi-Fi Equipment (access points, printers, desktops, routers, MIFI, VPN's, Remote Desktop Software, & mobile devices) June 1996 – June 2022 ATA Martial Arts Academy Denham Springs, LA. Owner \ Instructor

Responsible for Website Implementation, Development and Updating

Making sure hardware and software were working correctly – Student Attendance, MS Office 2016, Web based applications as well

Maintaining Wired and Wi-Fi network, both Internal and guest

Supporting Cloud based software for exchange and backup important data

Teaching Students Martial Arts

Managing and Scheduling 6 Instructors for 3 locations May 2008 – June 2022 Expert Collision – Remote & Onsite Denham Springs, LA. IT Network Administrator/ Server Manager

Server Support \ Network Support both internal and external

Budgeting Project Costs for Internal and external Hardware and Software

Microsoft Exchange Admin Work (i.e., Creating, Supporting and Deleting Email Accounts

Website Development and Implementation

Software and Hardware Support of Printers, PC’s, Tablets, Laptops and Wired and Wi-Fi connectivity for all devices

Backup \ Disasters Recovery Implantation and support Feb 2005 – May 2008 Time Solutions Inc. Baton Rouge, LA. IT Network Administrator / Server Manager

Server Support \ Network Support both internal and external

End User Support with Time and Attendance Software

Budgeting Project Costs for Internal and external Hardware and Software

Microsoft Exchange Server Admin

Feb 2004 – October 2005 K-Tek Corp / LLC Prairieville, LA. IT Network Administrator / IT Supervisor

Responsible for 100 Node System

Responsible for All IT Day-to-Day Functions – Exchange 2000, Terminal Server, File Servers, PC Workstations, Wireless Network

Responsible for IT Staff

Maintained 15 NT Servers

Maintain and oversee NT Security, reviewing Security Logs and making recommendations to improve.

Documentation of Wired and Wireless Network

Responsible for Project Administration and purchasing of IT Equipment. Feb 1998 – Sept 2003 Blue Cross Blue Shield of Louisiana Baton Rouge, LA. Windows Server Specialist \ Senior Telecommunications Analyst

Microsoft Windows Server Senior Analyst

Hardware and Software Responsibilities

Sever Mirroring VINCA and SureSync Support

Disaster Recovery Planning and Testing Coordinator

Ordering and Maintaining Microsoft Servers

Implementing and Administering IBM Fast-T SAN

FTP Server Support

IBM Tivoli Support - Distributive Monitoring, Enterprise Console, TSM Backup Support

Remote Sever Support at 9 District Offices

WINS\DNS Support

Supporting Microsoft SNA Server

Microsoft Exchange Server Administrator

9853 Meadow Lane

Denham Springs, LA. 70726

225-***-****

adxtva@r.postjobfree.com

August 1993 – February 1998 Electronic Maintenance Company (EMCO) Baton Rouge, LA. Help Desk Coordinator \ Server Analyst \ LAN Administrator (Exxon Refinery) January 1991 – August 1993 John Lowery & Associates Baton Rouge, LA. Help Desk \ Workstation Support \ VM Operator (Exxon Refinery) March 1989 – January 1991 Professional Systems Inc. Baton Rouge, LA. Programmer Analyst \ UNIX System Administrator

APPLICATIONS

& HARDWARE

SUPPORT

MICROSOFT WINDOWS 3.0 to 11, MICROSOFT OFFICE 2000 to Office 365, MICROSOFT TEAMS Administration & Support, MICROSOFT PROOFPOINT, MICROSOFT ONE DRIVE & ICLOUD SOFTWARE SUPPORT, ZOOM – Administration & Support and OUTLOOK INTEGRATION, FIVE-9 Administration & Support, CARBON BLACK, Symantec Endpoint, GLOBAL PROTECT (VPN support), ADOBE ACROBAT, ADOBE SIGN,, Helpdesk Ticketing Software FRESHWORKS, REMEDY and JIRA, CITRIX SHAREFILE and SMARTSHEET Administration & support, ULTIPRO Support, BRIDGE TRAINING SOFTWARE, HIGHLAND \ UNITY Administration & Support, JOURNEY, SR FAX Support, LOGMEIN, BEYONDTRUST BOMGAR, TEAMVIEWEr, VNC CONNECT - Remote Software, MERAKI DASHBOARD, various Multi Authentication Software programs: ONELOGIN Administration & Support, FREE OTP, GOOGLE AUTHENTICATOR, and MICROSOFT AUTHENTICATOR, DESKTOP HARDWARE, Dell, HP, Lenovo LAPTOP AND NOTEBOOK HARDWARE SUPPORt, HP, Ricoh, Xerox and Cannon, IBM PRINTER SUPPORT IP and Local, Dell and IBM SERVER HARDWARE, IPads, MacBook’s, Windows and Android Tablets, Scanners Support, Wired and Wi-Fi Network Support, Access Points, Switches, UPS Support EDUCATION 1985–1987 University of Southwestern Louisiana Lafayette, LA.

Major Computer Science.

Minor Psychology.

1989–1990 Delta Junior College Baton Rouge, LA.

Associate Degree Information Technology (Applied Science)

Minor Accounting.

1990 WANG Educational Facility Lowell, MA.

SCO UNIX Administration School.

1992–1997 Productivity Point Inc. Baton Rouge, LA.

Windows 3.1 Windows 95

Window NT 3.51 SQL 6.5 Administration

1998 Windows NT Certification Baton Rouge, LA.

Certified Product Specialist for NT Server 4.0 and NT Workstation 4.0, Exchange 5.5 1998 LSU Extended Training Baton Rouge, LA.

VINCA Certified Specialist (Windows NT & NetWare / Intranet Ware) 1998 Productivity Point Inc. New Orleans, LA.

Exchange 5.5 Design and Implementation

1999 Sniffer University at Network Associates Inc. Dallas, TX.

Trouble Shooting with the Sniffer Pro Network Analyzer 2000 Secure Web Access Using Microsoft Proxy Server 2.0 Baton Rouge, LA.

Trouble shooting issues with Microsoft Proxy Server and Security to and from the Internet. 2000 Tivoli - Framework 3.7 Austin, TX.

Required course to support Tivoli Products.

2000 Tivoli - Distributive Monitoring Raleigh, N.C.

Distributive Monitoring Software for UNIX and NT Servers. 2001 Tivoli – Enterprise Console Atlanta, GA.

Enterprise Console Monitoring Software for Unix and NT Servers 2002 IBM – FAST-T Raleigh, NC.

Implementing and supporting IBM Fast-T (Storage Area Network Device) 2002 Microsoft – Windows Server Implementation Baton Rouge, LA.

Implementing and Supporting Windows Server and Active Directory 2003 Microsoft – Windows Server Administration Baton Rouge, LA.

Administering and Securing Windows Server

2003 Microsoft – Exchange Administration and Support Baton Rouge, LA.

Implementing and Supporting Exchange

2004 SurfControl Email Filter – Web Client Washington, DC.

Spam Control Filtering SurfControl Web Client

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