Network Administrator Desk Coordinator
Resume:
Dwayne D. Dendy
Objective IT Support Level * or * \ Supervisor \ Manager
Experience
September 2021 – Current Horne LLP – Remote & Onsite Baton Rouge, LA Government Services Support Desk Lead\Supervisor for both onsite & remote for IT Helpdesk 2 & 3 Support for both Remote & Onsite Baton Rouge IT Support Baton Rouge area as well as Company Wide Support
Support some 2000 plus users for Government Services at Horne LLP.
I have been working as a GS Support Lead\Supervisor for Government Services Division - Remote Support & Onsite Support at the Baton Rouge - LA
Directly Managing 16 Help Desk Technicians
Adaxes – integrated software for Active Directory and Azure AD environments
Active Directory Admin Work (creating accounts, supporting accounts, deleting accounts, password resetting and account resets)
Administrating & Supporting 6 Microsoft Azure Domain
Exchange Administrator Work (i.e., Creating, Deleting, Supporting Email Accounts)
Support for Windows based Windows 10 / 11 and Mac Based Machines, IPads, Tablets and DTen and Amazon Zoom TV Support.
Printer Support – Wired\Wi-Fi Network and standalone support of Xerox, HP, Brother and Ricoh Printers.
Network Support - Wired and Wi-Fi Equipment (access points, printers, desktops, routers, MIFI, VPN's, Remote Desktop Software, & mobile devices) June 1996 – June 2022 ATA Martial Arts Academy Denham Springs, LA. Owner \ Instructor
Responsible for Website Implementation, Development and Updating
Making sure hardware and software were working correctly – Student Attendance, MS Office 2016, Web based applications as well
Maintaining Wired and Wi-Fi network, both Internal and guest
Supporting Cloud based software for exchange and backup important data
Teaching Students Martial Arts
Managing and Scheduling 6 Instructors for 3 locations May 2008 – June 2022 Expert Collision – Remote & Onsite Denham Springs, LA. IT Network Administrator/ Server Manager
Server Support \ Network Support both internal and external
Budgeting Project Costs for Internal and external Hardware and Software
Microsoft Exchange Admin Work (i.e., Creating, Supporting and Deleting Email Accounts
Website Development and Implementation
Software and Hardware Support of Printers, PC’s, Tablets, Laptops and Wired and Wi-Fi connectivity for all devices
Backup \ Disasters Recovery Implantation and support Feb 2005 – May 2008 Time Solutions Inc. Baton Rouge, LA. IT Network Administrator / Server Manager
Server Support \ Network Support both internal and external
End User Support with Time and Attendance Software
Budgeting Project Costs for Internal and external Hardware and Software
Microsoft Exchange Server Admin
Feb 2004 – October 2005 K-Tek Corp / LLC Prairieville, LA. IT Network Administrator / IT Supervisor
Responsible for 100 Node System
Responsible for All IT Day-to-Day Functions – Exchange 2000, Terminal Server, File Servers, PC Workstations, Wireless Network
Responsible for IT Staff
Maintained 15 NT Servers
Maintain and oversee NT Security, reviewing Security Logs and making recommendations to improve.
Documentation of Wired and Wireless Network
Responsible for Project Administration and purchasing of IT Equipment. Feb 1998 – Sept 2003 Blue Cross Blue Shield of Louisiana Baton Rouge, LA. Windows Server Specialist \ Senior Telecommunications Analyst
Microsoft Windows Server Senior Analyst
Hardware and Software Responsibilities
Sever Mirroring VINCA and SureSync Support
Disaster Recovery Planning and Testing Coordinator
Ordering and Maintaining Microsoft Servers
Implementing and Administering IBM Fast-T SAN
FTP Server Support
IBM Tivoli Support - Distributive Monitoring, Enterprise Console, TSM Backup Support
Remote Sever Support at 9 District Offices
WINS\DNS Support
Supporting Microsoft SNA Server
Microsoft Exchange Server Administrator
9853 Meadow Lane
Denham Springs, LA. 70726
*******@*********.***
August 1993 – February 1998 Electronic Maintenance Company (EMCO) Baton Rouge, LA. Help Desk Coordinator \ Server Analyst \ LAN Administrator (Exxon Refinery) January 1991 – August 1993 John Lowery & Associates Baton Rouge, LA. Help Desk \ Workstation Support \ VM Operator (Exxon Refinery) March 1989 – January 1991 Professional Systems Inc. Baton Rouge, LA. Programmer Analyst \ UNIX System Administrator
APPLICATIONS
& HARDWARE
SUPPORT
MICROSOFT WINDOWS 3.0 to 11, MICROSOFT OFFICE 2000 to Office 365, MICROSOFT TEAMS Administration & Support, MICROSOFT PROOFPOINT, MICROSOFT ONE DRIVE & ICLOUD SOFTWARE SUPPORT, ZOOM – Administration & Support and OUTLOOK INTEGRATION, FIVE-9 Administration & Support, CARBON BLACK, Symantec Endpoint, GLOBAL PROTECT (VPN support), ADOBE ACROBAT, ADOBE SIGN,, Helpdesk Ticketing Software FRESHWORKS, REMEDY and JIRA, CITRIX SHAREFILE and SMARTSHEET Administration & support, ULTIPRO Support, BRIDGE TRAINING SOFTWARE, HIGHLAND \ UNITY Administration & Support, JOURNEY, SR FAX Support, LOGMEIN, BEYONDTRUST BOMGAR, TEAMVIEWEr, VNC CONNECT - Remote Software, MERAKI DASHBOARD, various Multi Authentication Software programs: ONELOGIN Administration & Support, FREE OTP, GOOGLE AUTHENTICATOR, and MICROSOFT AUTHENTICATOR, DESKTOP HARDWARE, Dell, HP, Lenovo LAPTOP AND NOTEBOOK HARDWARE SUPPORt, HP, Ricoh, Xerox and Cannon, IBM PRINTER SUPPORT IP and Local, Dell and IBM SERVER HARDWARE, IPads, MacBook’s, Windows and Android Tablets, Scanners Support, Wired and Wi-Fi Network Support, Access Points, Switches, UPS Support EDUCATION 1985–1987 University of Southwestern Louisiana Lafayette, LA.
Major Computer Science.
Minor Psychology.
1989–1990 Delta Junior College Baton Rouge, LA.
Associate Degree Information Technology (Applied Science)
Minor Accounting.
1990 WANG Educational Facility Lowell, MA.
SCO UNIX Administration School.
1992–1997 Productivity Point Inc. Baton Rouge, LA.
Windows 3.1 Windows 95
Window NT 3.51 SQL 6.5 Administration
1998 Windows NT Certification Baton Rouge, LA.
Certified Product Specialist for NT Server 4.0 and NT Workstation 4.0, Exchange 5.5 1998 LSU Extended Training Baton Rouge, LA.
VINCA Certified Specialist (Windows NT & NetWare / Intranet Ware) 1998 Productivity Point Inc. New Orleans, LA.
Exchange 5.5 Design and Implementation
1999 Sniffer University at Network Associates Inc. Dallas, TX.
Trouble Shooting with the Sniffer Pro Network Analyzer 2000 Secure Web Access Using Microsoft Proxy Server 2.0 Baton Rouge, LA.
Trouble shooting issues with Microsoft Proxy Server and Security to and from the Internet. 2000 Tivoli - Framework 3.7 Austin, TX.
Required course to support Tivoli Products.
2000 Tivoli - Distributive Monitoring Raleigh, N.C.
Distributive Monitoring Software for UNIX and NT Servers. 2001 Tivoli – Enterprise Console Atlanta, GA.
Enterprise Console Monitoring Software for Unix and NT Servers 2002 IBM – FAST-T Raleigh, NC.
Implementing and supporting IBM Fast-T (Storage Area Network Device) 2002 Microsoft – Windows Server Implementation Baton Rouge, LA.
Implementing and Supporting Windows Server and Active Directory 2003 Microsoft – Windows Server Administration Baton Rouge, LA.
Administering and Securing Windows Server
2003 Microsoft – Exchange Administration and Support Baton Rouge, LA.
Implementing and Supporting Exchange
2004 SurfControl Email Filter – Web Client Washington, DC.
Spam Control Filtering SurfControl Web Client
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