Service Representative Data Entry
Resume:
KARLA VOGUEL
Moorpark, CA
*.******@****.***
SUMMARY
Dynamic and result-oriented individual with 10+ years’ of corporate and technical recruiting, sourcing and full-cycle experience. Full understanding and knowledge of skills needed for IT and technical positions (such as IT Help Desk, IT Managers, Software Developers, Software Engineers, Project Managers, Web Developers, to Administrative and Accounting). Have held up to 20 positions at any given time with a 50% ratio filled within the first few weeks (or less) of search and in advance prior to
meeting deadlines.
Experience with Passive Recruitment by building a great talent pipeline of candidates. Additional background in Human Resources, Marketing, Advertisement, Service Experience/Retail Customer Service with strong Customer Service relationships in-person and over the phone. Ability to multi-task, strong
attention to details, problem-solving skills, conflict resolutions experience.
SKILLS
Microsoft Suite, MS Word, MS Outlook, Excel, PowerPoint, Applicant Tracking Systems (ATS), Taleo (ATS)
UltiPro (ATS), Paycom (ATS) and HR Databases, Data Entry, Retail Register Systems Excellent written and verbal communication skills Fluent in Spanish (speak, read and write it).
EXPERIENCE
Recruiter/HR Specialist- (Remote/Hybrid Contract Position) / CenCal Health July 2021 – September 2022
• Along with the team’s recruiters, was responsible for providing day-to-day tactical execution of recruitment strategies using creative sourcing methods to recruit and hire talent for CenCal Health
• Partnered and collaborated with hiring managers to ensure an effective recruiting process and positive candidate experience using exceptional interviewing techniques
• Full knowledge of all specified functions in the company, as well as solid understanding of the company’s organizational structure to ensure the best possible talent was hired
• Met with hiring managers to review job descriptions, determine position critical task and define qualifying application questions
• Created job requisitions and route for approvals and created position requisition folders for approved requisitions
• Posted positions on Paycom (ATS), LinkedIn, Indeed, outsourced various positions with high-end and confidential specified positions
• Candidate sourcing
• Resume collection (screening and tracking)
• Initial phone screening and interview scheduling
• Provided notification of hiring decisions to all candidates
• Conducted reference checks for final candidate
• Maintained employee referral program
• Managed internal transfer process, including screening, coordination of interviews with hiring managers
• Managed application/resume file and retention according to company policy
• Developed and maintained professional relationships with college, university and community college placement offices as a source to generate qualified candidates
• Stayed active with current job boards, social networks and platforms to find talent, and plan, create, and release job descriptions and announcements and attended job fairs
• Prepared and conducted all pre-hire tasks and worked closely with the HR Generalists to ensure these tasks were completed, sent new hire notification e-mails, created first-day agendas, organized orientation materials
• Assisted with orientations, on-boarding, and processing of new hire paperwork including 1-9 verification
• Other duties as assigned
Retail Customer Service Representative Nordstrom June 2019 – March 2022
•Worked in Customer Service at the Thousand Oaks, CA store assisting customers with returns, exchanges, purchases, adjustments, credit card account questions
•We oversaw the “Order Online/Pick-up-in Store” program, where customers could pick up their orders in-person or thru outside delivery. We worded closely with the Logistics team in ensuring these orders were filled and also with nordstrom.com fulfillment center
•Assisted customers with any questions regarding store policies and credit cards
•Informed customers with in-store and online promotions, ensured customers where aware of the Nordy Club and its rewards
•Interacted with all the store departments, their teams, managers, on-duty managers as we held all of their customers’ orders
•Was part of the opening and/or closing team shift and knew the process of these policies and procedures
•Assisted in training new department staff
•Interacted with Loss Prevention team when needed
•Temporary/Contract Assignments March 2019 - May 2019
• Worked various temporary/contract positions for different agencies in general office in the Ventura County area
Technical Recruiter - (Remote Contract Position) Northrop Grumman October 2018 - January 2019
• Worked in identifying DoD (Department of Defense) and non-DoD candidates for posted positions
• Navigated Pipeline posted jobs in Taleo ATS (Applicant Tracking System) for positions that required different levels (such as Level I, II and III) in reviewing and recommending candidates for Hiring Manager’s review
• Consulted with Business Partners to define competencies for specific roles
• The positions assigned to me ranged from Aircraft Mechanics, Aircraft Technicians, Software Developers, Information Technology (IT) Managers, Cyber Security Specialists, Cyber Security Network Engineers, plus others• Pre-screened candidates with detailed phone screens, evaluating candidates’ compatibility with specific job requirement ensuring a right fit for prior submission to Hiring Manager
• Scheduled In-Person, Phone or Video Interviews and sent out interview confirmations and/or other email correspondence to candidates, added these interviews to the main recruiting calendar
Conducted follow-up interviews, sent out offer letters and made sure Senior Recruiters and their Recruiter Manager were copied on all of these offers
• Ensured applications and resumes matched with the right information for Background Check process
•Sourced candidates using multiple techniques; Boolean searches (AND, “ “,, OR, NOT), job boards like Dice, Monster, LinkedIn Recruiter, Indeed and more
Technical Recruiter VSolvit, LLC September 2014 - August 2018
• Managed start-to-end full life-cycle recruitment selection process supporting various government contracts and proposal recruiting
• Consulted and advised hiring managers on overall hiring process
• Collaborated on job requisition details and creation, and provided advice/guidance as to effective candidate assessment and interview techniques
• Identified and sourced potential candidates to build a solid candidate network through various recruiting strategies
• Built strong relationships with candidates, hiring managers, and HR management to ensure hiring requirements were fully met
• Ensured timely fulfillment of assigned territory recruiting including position, scoping, posting, screening, interviews, offer negotiations and on-boarding
• Recruited for various positions ranging from Software Architect/Developers, Network/Security Engineers, Cyber Security Analysts, Cyber Security Specialists, Information Systems (IT) Managers, IT Cyber Security, IT Business Operations Analysts, IT Help Desk, System Analysts, Web Developers, Program/Project Managers, Quality Assurance, Testers/Analysts, Engineer Technicians, Business Intelligence Developers, Analysts, Data Architects, Data Scientists, Finance and Administrative
• Worked on Applicant Tracking System (ATS) for candidate tracking for recruitment and HR process
• Utilized online job boards, contractor referrals, user groups and social media sites to search for possible candidates• Assured that candidates were fully compliant with all on-boarding requirements including background checks
• Ensured that candidates who required Secret Clearances were processed through our FSO (Facilities Security Officer) for either initial DoD (Department of Defense) applications or clearance transfers through fingerprints and Security Forms for vetting process
• Back-up for other Recruiters when needed
Technical Recruiter Hartwell Global January 2013- August 2014
• In-depth knowledge and experience recruiting IT professionals in web and application development
• Full-cycle recruitment, including sourcing, scheduling interviews, securing feedback, negotiating offers and completing offer letters
• Maintained compliance of all policies and procedures of all assigned requisitions and followed all guidelines for filling positions• Recruitment for contract and contract-to-hire positions
• Effectively articulated both positive and non-positive feedback to hiring managers and candidates in a professional manner
• Constantly built and maintained a solid pipeline of qualified candidates, with use of referrals, social media, networking strategies, user groups, job boards, etc.
• Met weekly with recruitment team, team managers and directors on new updates and on how to improve our goals and in sharing candidate recommendations for their open requisitions
• Maintained candidate information and updates in our Applicant Tracking System (ATS)
Program Coordinator for Marketing & Sales Recruiter The Walking Company January 2010 - November 2012
• The Walking Company is a leading retailer of comfort footwear with over 200 stores located at major malls nationwide
• I spearheaded a Program by offering the medical care and educational community a “15% discount” to shop at The Walking Company stores
EDUCATION
Bachelor of Science degree in Business Administration University of Phoenix
Associate of Arts Degree in Marketing El Camino College
Courses in Creative Writing UCLA Extension, Westwood Campus
References based upon request
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