Currently working in the warehouse at Amazon.
Resume:
L/M Laura Macy
Address
Pittsburgh, PA 15225
Phone
*******@*****.***
EXPERIENCE
April 2021-August 2022
UCC Coordinator/PCR Specialist • Title365 • Coraopolis, PA
• Prepared subordination packages and UCC releases to send to junior lien holders for release
• Reviewed and approved subordination packages and UCCs once returned for accuracy
• Created shipping labels for all packages
• Reviewed dated recording rejections from counties across the United States
• Coordinated between customers and notaries to arrange doc correction signing appointments
October 2020 – May 2021
Title Policy Specialist • Finn Title • Coraopolis, PA
• Fixed recording rejections from the county on all recordable mortgage documents
• Kept in communication with varies US counties on updates, additional information needed, etc.
• Created title policies and reviewed existing policies for any inconsistencies and errors
June 2019 – September 2020
Title Policy Coordinator • Mortgage Connect • Coraopolis, PA
• Responsible for issuing final title policies on loans
• Work with other departments for lien clearing issues/confirming taxes have been paid
• Confirmed closing documents returned are complete and signed properly
• Collaborated with various underwriters for final policy issuing July 2018 – April 2019
Credit Card Services • PNC Bank • Pittsburgh, PA
• Explained interest rates, took payments, and closed accounts on PNC cards
• Handled high volumes daily of over 70 calls a day
• Learned to adapt to a revolving schedule that changed weekly, often daily
• Kept track of and reported customer concerns/complaints November 2017-June 2018
Recording Coordinator • Mortgage Connect • Coraopolis, PA
• Worked with abstractors/court houses to obtain recording information on over 1,500 outstanding orders
• Worked urgent call line that handles signing problems, scheduling issues, and document questions
• Assisted with clearing lien issues on REO/purchase orders
• E-recorded mortgages and shipped originals back to lenders
• Shipped docs and assigned abstractors/court houses to manual recording mortgages
• Assigned rejections for corrections to be resubmitted for recording
• Pulled nightly reports for the next days job assignments September 2016 – April 2017
Member Services Representative • Morneau Shapell • Pittsburgh, PA
• Enrolled new members in health benefits
• Updated health plans during annual enrollment and updated existing plans during qualifying life events
• Made callbacks on client escalations
August 2006 – May 2011
Customer Service Representative (contract) • PNC • Pittsburgh, PA
• Took calls/answered emails from customers to provide information and answer inquiries for banking products and services
• Refer unresolved issues to correct designated departments
• Kept and submitted records on all customer interactions and transactions
May 2012 – September 2013
Customer Relations Manager • Bank of America • Pittsburgh, PA
• Worked with delinquent customers on modification or short sale options for their home
• Relayed information between underwriting and customers on needed information and documents
• Had a dedicated list of over 200 customers that were personally assigned to me
• Kept in contact with my customers through every step of the modification or short sale process
August 2006 – May 2011
Regional Relationship Manager • iMortgage Service • Pittsburgh, PA
• Lead customer maintenance calls and setup new customer accounts
• Generated leads from existing clients to establish new business opportunities
• Managed the company’s profit margin guidelines by deciding acceptable costs to pay the vendor base
• Conducted interviews and made hiring decisions
• Supervised a team of over 20 associates
• Maintained profit margin guidelines for a large region of vendors and delivered cost reports to our clients
• Negotiated spending costs with vendors to further improve company revenue
ADDRESS
128 3rd Street
Pittsburgh, PA
15225
EDUCATION
Robert Morris University • Moon Township, PA
December 2004• Bachelor of Arts in Communications
Graduated with a 3.8 GPA – Cumma Sum Laude
PHONE
REFERENCES
*******@*****.***
Available upon request
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