Office Agent Back

Joplin, Missouri ***** CECILIA THURMOND 417-***-****

*************@*****.***

EMPLOYMENT HISTORY

I work in mobile back office taking in bound calls to fix failed orders. I do out bound calls asking customers to call us about failed orders. I helped as support for a a bay class. I also do floor support for front line answering questions and taking escalated calls. I have also worked in chat and on mobile front line. 11/2012 - Present Mobile Back Office Agent Alorica EDUCATION HISTORY

05/1989 Webb City High School General Studies, High School Diploma