Phone 703-***-**** • E-mail adxtrj@r.postjobfree.com

Stacy Burr

Clearance

ACTIVE – SECRET

Skills

IT Support

15+ years of personal and professional support experience. Ability to research, implement, and communicate solutions for windows related problems and hardware issues.

Windows Environments

Windows 3.1, 95, 98, 2000, XP, Vista, 7, 10

Active Directory

Network Architecture

Maintenance and setup of Servers, Switches, Wi-Fi controllers and access points, VoIP switches, and Network monitors. Toning and patching ports to patch panels.

Network Perimeter Security

Working knowledge of routers, VPNs, IPSs, IDSs, IDPSs, UTMs

Programming

JAVA Programming, JavaScript, and JAVA Applets, FitBit OS

Server Configuration

Configure Cisco servers for deployment.

Productivity Tools

Office 365 Account Management

Firewalls

Ubiquiti, Fortinet, Cisco

Virtualization

Working knowledge of VMware

Software Security Tools

NMAP, Wireshark, Maltego, NetStumbler, Aircrack

Computer Forensics

Kali Linux, AccessData FTK, IsoBuster, WinHex

Web Design

HTML Coding and Adobe Dreamweaver

Database Engineering and Maintenance

MySQL, Microsoft Access, working knowledge of SQL

Search Engine Evaluation

Ticketing Systems

ServiceNow, Remedy Based Systems, ZenDesk, SolarWinds

Experience Summary

o15+ years of service and repair experience with most common computers.

oI was the project owner for the Network Monitoring Solution (PRTG), which provided real-time visibility into the availability of all network resources.

oI was responsible for imaging and verification of configuration for end user systems.

oWorking experience with Active Directory Users and Computers

oWorking Experience with Office 365

oEnhanced configuration of Switches and Firewalls to adhere to company Standard Operating Environment.

Work experience

October 2022 – February 2023 Contractor Reston, VA

Cynet Systems for Bectel

Desk Side Support Technician, NS&E IS&T

●IT Support desk side, over the phone, walk-in, remotely and possibly others

●Image/Reimage and patch computers to be deployed

●System administration with active directory several other tools

●Assisted with the disposal of decades worth of decommissioned hardware

●Set up and tear down of workstation hardware

●Maintained and assisted users with conference room technology

April 2022 – September 2022 Contractor, Department of State Chantilly, VA

ZolonTech Inc. for ManTech Inc.

Server Deployment Engineer, CA/CST/SDO

●Configured server racks for deployment

●Deploying servers

January 2022 – April 2022 Contractor, Department of State Chantilly, VA

ZolonTech Inc. for ManTech Inc.

System Deployment Engineer II, CA/CST/SDO

●Preparing computers, and other hardware for deployment

●Deployment new technology

●Updating software on deployed systems

May 2019 – November 2020 Contractor, US ARMY Ashburn, VA

KeyW/Jacobs for CACI International Inc.

ITEMSSTechnical Support

Enterprise Service Desk PEO EIS RCAS DRRS-A FMS DLP

●Tier 3 support contact for DRRS-A systems and troubleshooting

●Responsible for making all DRRS-A issues visible to contracting environment

●Tier 2 support contact for PEO EIS, RCAS, FMS, DLP

●Responsible for maintaining excellent communication with users until issues are fully resolved

●Responsible for escalation and properly identifying issues to help higher Tier and engineering in resolving systemic issues

January 2019 – April 2019 MTEQ for Night Vision Labs Fort Belvoir, VA

Help Center Analyst

As a Help Center Analyst, my duties included:

●Remote support for end users for various problems

●Working with end users on scheduled support for issues encountered and mandatory updates

●Imaging and configuration of new computers

●Working with Network Administration Team to install custom software as needed

●Troubleshooting issues with core imaging and configuration

●Keeping a command inventory of laptops up to date

●Performing conference room checks to keep them ready and organized for people to use

Work experience – Continued

October 2018 – January 2019 TeamGov for NAVSEA Command 00I Washington, DC

Service Desk Technician

As a Service Desk Technician, my duties were wide spanning, and included:

●Running the service window, where customers come up and ask for help

●Converting help desk emails into tickets

●Performing CAC pin resets and email address changes

●Keeping an inventory of loaner laptops for guests and customers with malfunctioning laptops to check in and out

I also helped with the mobility teams roll out of iPhone 7’s and the Purebred authentication software.

February 2018 – October 2018 American Operations Corporation Connect Chantilly, VA

IT Help Desk Technician

As part of a 2-person team, I was the face of the company with internal and external customers and partners. My role was wide spanning and included additional System Administration duties. These duties included:

●Keeping servers operational and responding to any outages

●Patching Internet and VoIP ports in offices to the appropriate switches

●Configuring Switches and Routers to match the company Standard Operating Environment requirements

I also set up a PRTG network monitoring server with a dashboard to be viewed by executive management. This project included custom HTML coded map objects that where shaped like the devices they represented, changed color based on the state of the device, and brought up further information when clicked on.

January 2007 – Current Feelance and Personal Varius

IT Support in All Areas of Concentration

Assisting clients, friend, and family with any types of IT related issues they were experiencing. Using my skills to research, implement, and communicate solutions. This includes everything from custom built PCs to network setup, configuration, and security.

Certifications

CompTIA A+

Acquired December 2018

CompTIA Security+

Acquired September 2022

Education

Bachelors of Science in Information Technology

2014-2017 Strayer University Arlington, VA

Associate of Science in Information Technology

2004-2009 Northern Virginia Community College Annandale, VA

Network Security Certification

2010-2013 Northern Virginia Community College Annandale, VA

Computer Forensics Course Work

2010 Northern Virginia Community College Annandale, VA

Volunteer experience

The most noteworthy volunteer work was in achieving the Girl Scout Silver Trefoil award specific to the Girl Scout Counsel of the Nation’s Capital (GSCNC). This award requires 100 hours of volunteer work; 50 hours to the Girl Scouts organization, 25 hours to an international institution, and 25 to the government.

oDelegate to the GSCNC annual meeting

oCounselor at local Girl Scout Camp Crowell, Oakton, VA.

oPlanned and supervised Exxon Mobile’s craft tent at the Wolf Trap International Children’s Festival.

oInterned for Senator Larry E. Craig.

oParticipated in numerous other volunteer activities to increase funding for Cancer Research, the homeless, improvements to the environment, and to help animal shelters.

Interests and activities

oParticipated in Gymnastics for 13 years, receiving 3 high school varsity letters.

oActive in Girl Scouts for 13 years, received several awards including the Silver Award, and the Silver Trefoil.

oPlayed lacrosse for two seasons, rugby for two seasons, and was a cheerleader for one season.

References

Adel Labib Bechtel 703-***-****

Charlottesville, VA

Kyron Haynes ManTech Inc. 571-***-****

Charlottesville, VA

Brian Reffkin KeyW for CACI 240-***-****

Ashburn, VA

Kenny Shaffer U.S.Army 703-***-****

Fort Belvoir, VA

Robert Kim TeamGov for NAVSEA 00I 703-***-****

Washington Navy Yard, Washington D.C., DC 20003

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