Customer Service Manager

SR

STEVE ROSTA

*******@*****.*** 704-***-**** Port Orange, FL 32127

Hardworking and motivated manager with 30 years of experience and record of success in retail industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Project Management

Staff Development

Sales Techniques

Team Building

Staff Training

Budget Management

Recruitment and Hiring

Performance Evaluations

Verbal and Written Communication

Team Leadership

City Thrift Port Orange, FL

Manager

03/2022 - 06/2023

Trained employees on additional job positions to maintain coverage of roles.

Recruited and hired qualified candidates to fill open positions. Led team meetings and one-on-one coaching sessions to continuously improve performance.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Entered time and attendance logs in preparation for payroll. Value Village Mooresville, NC

Manager

03/2015 - 03/2022

Created training modules and documentation to train staff. Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely. Enforced customer service standards and resolved customer problems to uphold quality service.

Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.

Monitored staff performance and addressed issues.

Minimized staff turnover through appropriate selection, orientation and training.

CVS Pharmacy Mooresville, NC

Manager

03/2007 - 01/2015

Created training modules and documentation to train staff. Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely. Enforced customer service standards and resolved customer problems to uphold quality service.

Trained employees on additional job positions to maintain coverage of roles.

Led team meetings and one-on-one coaching sessions to continuously Summary

Skills

Experience

improve performance.

Conducted quality, timely performance feedback and performance appraisals.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Ball State University Muncie, IN

Associate of Arts in Business Administration

06/1986

Education and Training

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