Shannon Sid Wells

**** **** ****

Riverdale, GA *0296

Phone: 678-***-****

E-mail: adxtrd@r.postjobfree.com

OBJECTIVE

To pursue a career in Data Center technology where I can maximize my potential, enhance my skills, and deliver quality results in an environment where teamwork is promoted, and success is rewarded.

PROFESSIONAL SKILLS

Proficient Knowledge of complex telecom equipment:

Sonet Network, T1, T3. DACS, ISDN, Test/Troubleshoot with LEC/IXC, ATM, Frame Relay/Cascade 9000

Processors: (Pentium, 486sx and dx, Intel summit chipset, etc.)

Communication networks (Token Ring, STARLAN, WAVELAN etc.)

Test Equipment: (TBERD-224/2O9osp/310/2209. HP 3070 In-circuit test systems, Oscilloscopes, Analyzers, etc.)

Software skills: (Unix, Linux, Basic)

Software Application skills: (Microsoft Excel, PowerPoint, Word, Microsoft Outlook, Teams)

EXPERIENCE

Internap Network Services – Atlanta, Ga 2008 to 2022

Data Center Manager

Manage day-to-day operations at INAP managed collocation and partner sites including facilities operations and customer installation and support services.

Work directly with Colo BU, Sales, Design & Engineering, Service Delivery/Provisioning, NOC, solutions engineers, and other implementation personnel to coordinate customer turn-ups, process flow, to ensure smooth transition from sales and customer implementation.

Contractor bidding and award selection process, preventative and pro-active vendor maintenance contracts, contract security staff, and overall contract/vendor management and purchasing of goods and services.

Direct management of Electrical, HVAC, Generator, Life Safety, and Building Monitoring systems to assure 100% uptime, proper operation, engineering excellence, corporate standards, and customer expectations in relation to the facility including corporate sponsored SLA's (INAP and Partner sites)

Responsible for the design and creation of policies/procedures for operational excellence, process flow, and documentation

Responsible for creating Visio drawing for floor layout for new customers.

Work directly with Network group with new customer SNMP communications.

Works in proximity with auditors, property owners, and other support staff on documentation and site preparedness

Responsible for adherence to budget, corporate business controls, and procurement guidelines

Provides detailed analysis and completed staff work including business case development and PowerPoint presentations to senior management.

Provides site leadership to five staff members, implement training, and acts as both a coach and mentor to site personnel.

Reconcile billing and vendor payments of services, goods, and customer installations with purchasing, accounts payable and accounts receivable.

Maintain national electrical code and OSHA standards for site operations.

Manage security personnel, security systems and security procedures.

Work closely with Regional Director of Operations, other data center managers, and operations team members to develop functional goals

Interfaced with customers, vendors and site facilities staff on matters relating to space/power/cooling, quotes, installs, resolution, and customer delivery support teams in a raised floor environment.

Solicit proposals for outsourced work.

Drove Root Cause Analysis (RCA) process for data center issues that impact raised floor availability.

Provided oversight within the facilities team for preventative maintenance, new equipment startup and commissioning.

Internap Network Services – Atlanta, Ga 2000 to 2008

Data Center Supervisor

Excellent troubleshooting and analytical skills.

Excellent writing, communication, collaboration, and listening skills.

Manage testing and troubleshooting of high-speed circuits for T1, T3, OC, ex. Ethernet circuits Network physical topologies Copper CAT6, OM4, OS2 Specifications and best practices (Panduit and Corning solutions was a standard)

Performed as a technical leader on a team such as trained support engineers on supporting technology hardware including power, space, and cabling.

Highly experienced troubleshooting and replacing parts for server and network hardware.

Manage day-to-day operations working with ticketing tool ServiceNow.

Conduct training of Support Engineers and site tours

Managed and trained support engineers in configuring rack mounted managed PDUs.

Management of electrical distribution and loading. utilizing BCMS tool

PowerIQ power management at the PDU outlet level utilizing BCMS tool

Manage customer install and testing -Rack n Stack customer equipment as well as internal customer (cloud & manage hosting group)

Maintained Asset management (Ubersmith)DCIM tools including full lifecycle support of the product and implementing the tool in a production Data Center.

Responsible for the development and maintenance of developing technical (SOP) documentation for the team per SOC2 audits.

Responsible for install and cabling Network equipment such as Juniper and Cisco routers (up to 8RU), switches, firewall experience.

Managed and worked with hardware support and troubleshooting including Cisco, DellEMC, HPE, and other hardware vendors in a large enterprise environment.

Manage maintenance of site environmental and power as well as site personnel for vendors and contractors

Assist with management facility operations.

Support negotiations and management of facility maintenance contracts

Acting project manager for facility and equipment projects

Develop business cases in support of funding and procurement of goods and services.

Generate and respond timely to customer quotes, installs and inquiries.

Reconcile billing and vendor payment of services, goods and customer installations with purchasing, accounts payable and receivable departments.

Intermedia Communications - Atlanta, Ga. 1998 to 1999

Field Technician

Maintain the integrity of intermedia network within the State of Georgia

Interface with ILECs/IXCs

Collaborate with the Network Operations Center during installs, turn-ups, and maintenance of DS3s, DSOs, and OC-3/1 2/48

Responsible for install and testing of Nortel’s Unified Voice/Access Node

Manage high dollar cascade/router and Tellabs spares activity.

Coordinate on site vendor activity.

National Cash Register (NCR) - Atlanta, Ga. 1994 to 1998

Manufacturing Engineer

Manage development of physical layout and arrangement of unit/system designs by determining details of construction required.

Plan and schedule multiple associates and resources

Coordinate customer site visit for system troubleshooting.

Manage multiple projects while achieving a timeline associated for each project.

1992 to 1994

Senior Electronic Technician

Perform failure analysis on complex components, including 486 and Pentium-based processors.

Modify and adjust circuits, components, and systems to verify design specifications and performance.

Resolve logic design and production-based problems in the Surface Mount Technology (SMT) hardware department.

Responsible for procurement of parts and equipment to support LAN and/or production activities.

Test and install Wave LAN and StarLAN units

1989 to 1992

Electronic Technician

Perform debug and problem solve of AT&T/NCR tower family of Mini Mainframe Computer 32/800 class to component level.

Utilize Novell and UNIX to test new computers, tape drives and other electronic device.

Perform automation testing of through-hole, SMT and final assembly of printed circuit boards.

Responsible for mechanical assembly of electronic enclosures, product structure, component selection, specification, and the printed circuit

board layout process

UNITED STATES NAVY, Norfolk, Va. 1983 to 1989

Ship Serviceman (SH3) Petty Officer

Supervised and trained 15 seamanship to operate and repair appliances for all departments.

Oversee the procurement of equipment, clothing, and general supplies.

EDUCATION

DEVRY INSTITUTE OF TECHNOLOGY, Atlanta, Ga.

Associate of Applied Science, Electronics, SPRING 1989

Major: Electronic Engineering

GPA: 3.60/4-00

REFERENCES

Available upon request

Contact this candidate