Nursing Assistant /Customer Service/ Payroll Clerk

Sharon L. Caswell

**** ****** **, ******** *******, IL 60139 C: 630-***-****

E: ********@*****.***

Summary

Certified Nursing Assistant for 30 years with 14 years in home health care and hospice care settings. Also, 1 year experience as School Health Aide in nurses offices taking care of the medical needs of the children.

Established record of reliability and creating positive rapport with patients and families. Experience in Customer Service/Payroll, answering a high volume of incoming calls while handling in-person inquiries from staff. Flexible and hardworking with the drive to succeed. Seeking opportunity to utilize my medical skills and experience within a new career.

Licenses

CNA- Certified Nurse’s Assistant

CPR certified through American Heart Association

Skills

Certified Nursing Assistant

Self-Directed

Time Management

Professional Development

Strong Interpersonal Skills

Medical Terminology Understanding

Patient Charting

Resourceful Problem Solver

Payroll

Customer Service

Experience

Payroll Clerk, 06/2017 – Present

Total Nurses Network – Chicago, IL

Processing daily payroll for 4 offices of a Nursing Agency, answering staff phone inquiry’s regarding their hours and time slips. Knowledge of staffing software as well as quick books.

Health Aide / Secretary, 08/2016 Current

Marquardt School District 15 Glendale Hts, IL

Take care of the healthcare needs of the students, as well as give doctor prescribed medications to some students. Monitoring type 1 diabetics and helping the individuals keep track of their

blood sugars - assisting when needing bolus from their pumps. I also have knowledge in CPR, First Aid and the use of an AED machine. (Automated External Defibrillator) I have knowledge in state immunization requirements as well as physical and vision and dental for grades pre-K through 8th.

Secretary Substitute, helping students and parents with registration as well as proving residency. Knowledge of school computer programs such as Power School and Aesop. I take attendance, answer phones and help in scheduling subs when needed.

CNA/ Certified Nurse’s Assistant / Secretary, 03/2003 03/2015

Vitas Hospice Lombard, IL

Taking care of terminally ill patients in their homes or facilities with activities of daily living and personal care. Also

providing support to families in that difficult time.

My last year at Vitas I was the Office Secretary due to shoulder surgery. In that position I was answering phones, making

appointments for nursing staff as well as scheduling. Also speaking with patients and their families with any concerns and

directing them to whom they need to talk to.

CNA, 01/1990 01/1994

Ray Graham Association Lombard, IL

Guiding adults with disabilities to become productive members of society through career skills training and educations.

CNA/Certified Nurse’s Assistant, 01/1986 01/1990

Marklund Children’s Home Bloomingdale, IL

Providing activities of daily living and personal care to children with disabilities who could not do for themselves.

This is also the school where I went to get my state certification to become a nursing assistant.

Education and Training

Glenbard North High School Carol Stream, IL, US

High School Diploma

Marklund Children’s Home Bloomingdale, IL, US CNA

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