Service Representative Data Entry

RONEA V. AKINS

501-***-**** *********@*****.***

Objective

Seeking a challenging worthwhile position where I can grow professionally and personally. Education

HIGH SCHOOL GRADUATE JOE T. ROBINSON HIGH SCHOOL, LITTLE ROCK, AR AUGUST 2005 - MAY 2009

Employment Overview

CUSTOMER SERVICE SPECIALIST KOHL'S E-FULILLMENT CENTER, DESOTO, TX SEP 2020 - PRESENT

· Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. Complied with company policies and procedures by encouraging a positive and effective work environment among all employees.

· Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.

· Respecting client confidentiality at all times.

· Ability to multitask and manage schedules.

· Completed data entry tasks with accuracy and efficiency. CUSTOMER SERVICE REPRESENTATIVE TEAM LEAD DILLARD'S FULILLMENT CENTER, MAUMELLE, AR FEB 2017 - SEP 2020

· Resolved product or service problems by clarifying customer complaints, determining the cause of the problem, and selecting the best solution to solve the problem.

· Increased efficiency and team productivity by promoting operational best practices.

· Reviewed and updated client correspondence files and database information to maintain accurate records.

· Maintain a high level of knowledge about company products and services

· Align self with the business strategy and objectives.

· Follow up on outstanding issues and resolve them promptly. ADMINISTRATIVE SPECIALIST APERS,

LITTLE ROCK, AR JAN 2016 - DEC 2016

· Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

· Compiled data and reviewed information for accuracy prior to input.

· Responding to incoming phone calls and emails, including space and facilities requests.

· Added documents to file records and created new records to support filing needs. Page 2

MEDICAL RECORDS CLERK NEW BEGINNINGS BEHAVIORAL HEALTH, LITTLE ROCK, AR MAR 2013 - JAN 2016

· Maintained patient confidence by keeping patient records information confidential.

· Processed medical records requests from outside providers according to the facility, state, and federal law.

· Uploaded physician progress notes, history, and physicals into electronic medical records.

· Work both independently as well as part of a team with management.

· Reviewed and updated client correspondence files and database information to maintain accurate records.

Skills

· Experienced with all Microsoft Office Products

· Data Entry and Maintenance Administrative

· Reliable and Focused on Completing tasks

· Accurate Recordkeeping

· Customer Information Databases

· Flexible with changing priorities

· Effective Written and Verbal Communication

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