Customer Service Operations Manager

Islam Ahmed Mahmoud Eldawy

Banquets and conferences manager

***************@*****.*** 530950020 Riyadh-Saudi Arabia 03/07/1986 Not requested Egyptian Male

Education

Hotel and tourism diploma, Hotel and tourism institute 04/2003 – 08/2005 Alexandria, Egypt

Professional Experience

Banquets and conferences manager, Fairmont Hotel

-Participate at scoring 4 stars Forbes

-Achieved LQA high score

03/2022 – present

Riyadh, Saudi Arabia

-Handling the such a big events ( Chinese delegation Restaurant Manager, Emaar 04/2021 – 02/2022

Al-alamin, Egypt

Branch operations Manager, Mugg and Bean 05/2018 – 03/2021 Jeddah, Saudi Arabia

Outlet assistant manager, Four seasons Hotels and Spa 07/2007 – 11/2016 Alexandria, Egypt

Skills

Handling banquet events

Handling conflicts

Opening new ( restaurant/hotel

)

Food safety and hygiene

Complaints management

Fine dining

Revenue analysis

Meeting planning

Culinary management

Food coast analysis

Languages

Arabic English

Certificates

Excellent customer service

Forbes 4 star achievement

Food and beverage excellent experience

HIIS

LQA achievement

References

Yasser Younis, Director of Food and Beverage, Fairmont hotel ******.******@********.***, +966-**-***-****

Mohamed Alsadiq, Director of Human Resources, Fairmont hotel *******.*******@********.***, +966-**-***-****

Seif Eldin Mohamed, Director of operations, Emaar

+201*********

Declaration

Islam Ahmed Eldawy

Islam Ahmed Eldawy

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