Data Entry Customer Service

Location:

New York, NY

Posted:

June 20, 2023

Contact this candidate

Resume:

KOREN WHISNANT

Orange, NJ · 862-***-****

adxtnc@r.postjobfree.com · www.linkedin.com/mskorenwhisnant

EXPERIENCE

FEBRUARY 2023 - CURRENT

ACCOUNT MANAGER

ACRISURE, NEW YORK NY

Provides account updates to clients, brokers and account managers. Creates certificates of liability, workers compensation, and disability insurance certificates for large businesses. Audits loss run reports and analyzes policies to make sure they are compliant with project requirements. Provides risk analysis to insurance companies based on loss run reports and motor vehicle records for new hired drivers. MAY 2022 - JANUARY 2023

SENIOR ACCOUNT MANAGER

GETIDA, TEANECK NJ

Grows client accounts and maintains relationships through consistent outreach and customer service using LiveChat and HelpDesk ticketing systems. Audits Amazon FBA accounts to identify discrepancies where reimbursements are owed and delivers account summary analysis based on reports. Generates reports for clients to understand account performance. Performs demonstration of software to clients for seamless product navigation. Provides support to departments as needed. Assist with developing software to be user friendly and promote long term user engagement. Contribute to development of workflow processes and procedures. Update training manual for new hires. OCTOBER 2021 - MAY 2022

PROJECT MANAGER

HEALTHSTAR COMMUNICATIONS, MAHWAH NJ

Manages high volume of accounts for pharmaceutical company representatives using our cloud based software. Approves program submissions based on company compliance. Provides advertisement decks to pharmaceutical sales representatives to fit their demographic of patients and dinner attendees. Coordinates pharmaceutical dinner events while acting as a liaison between clients and venues. Heavy task tracking and database management while providing customer service to client representatives and speakers. Conducts team meetings to address software navigation issues and data accuracy, while ensuring deadlines are met during the project planning process. JANUARY 2018 - OCTOBER 2021

SALESFORCE ADMINISTRATOR

INRAD OPTICS, NORTHVALE NJ

Inputs heavy data entry into Salesforce as a means of internal communication. Uses salesforce to provide account management for clients. Provides customer service and assists clients and administration as needed. Files highly sensitive documents. Documents and handles account receivable and accounts payable. Updates administrative team with upcoming projects. Provide progress reports of accounts to administration. Creates blog and advertisement posts using Hootsuite to reach appropriate demographics. EDUCATION

2012-2016 SETON HALL UNIVERSITY, BUSINESS MARKETING, B.S. SKILLS

• Software as a Service

• CRM Marketing

• Software Development

• Microsoft Office: Excel, PowerPoint, Word

• Database Management

• Tableau

• Salesforce

References

Lydia Cornacchiulo

HealthStar

Communications