*

Mildred Nuong Deri

PERSONAL INFORMATION

University of Energy and Natural Resources,

School of Natural Resources,

Department of Ecotourism and Hospitality

P. Box 214, Sunyani, Ghana

(http://uenr.edu.gh/)

+233*********

adxtn0@r.postjobfree.com

Sex: Female Date of birth 23/10/1982 Nationality Ghanaian

Place of Birth Bolgatanga, U/E Home Town Jirapa Tampoe, U/W

CAREER OBJECTIVE: To be a motivated academic, researcher and consultant with an urge to transform individuals, resources and societies for the sustainable development of all. PROFESSIONAL VALUES: A person of integrity with a respect of institutional ethics, policies, regulations and the rule of law and also committed to life-long learning of skills and knowledge with a variety of experiences in training hospitality management. PERSONAL STATEMENT: A proactive and enthusiastic individual with tangible experience and knowledgeable in Sustainable hospitality management practices and philosophies. Has boldness and vision to initiate new ideas and implement innovative approaches to hospitality and Tourism management education, practice and research through strategic direction. RESEARCH INTEREST: My research interests are catered on hospitality and tourism management related issues pertaining to human resources, Gender as well as sustainability issues in the hospitality and tourism industry such that is consistent with environmental protection, something that will be increasingly important especially in developing countries and the world at large. 2

EDUCATIONAL QUALIFICATION/CERTIFICATE

Taylor’s University, Malaysia

Eudoxia research Centre, India

Eudoxia research Centre, India

University of Mauritius, Mauritius and

Commonwealth of Learning

University of Cape Coast (UCC)

World Food Safety Organisation

University of Cape Coast (UCC)

(HO Polytechnic)

Computan Computer Institute

Accra Polytechnic

St. Francis Girls Secondary

St. Augustine’s J.S.S

St Anthony’s Primary

PhD in Hospitality and Tourism

International Training on

Authorship, Research

Methodology and Scopus Free

Publication Process

Advanced International Training Program on

Research Manuscript drafting and Publishing

(TORMP3.0 2020)

Certificate Introduction to

Sustainable Development in

Business

Master of Philosophy

(Hospitality)

Certificate in HACCP Application

Bachelor of Technology

(Hospitality and Tourism Mgt)

Diploma in Computer Software

Higher National Diploma

(Hotel, Catering and Institutional Mgt)

Home Economics

Basic Education

Primary

2021 - 2024

2021

2020

2020

2011-2013

2009

2006-2008

2006

2001-2004

1997-1999

1994-1996

1988-1994

Institution Programme Year

3

PROFESSIONAL EXPERIENCE

University of Energy Lecturer Teaches Front office mgt, Aug, 2016 till Date Natural Resources Accommodation Mgt,

Sunyani, Ghana Hospitality strategic Mgt

Food and Beverage Operation

Hospitality Marketing

Prestige Suites General Manager Responsible for the day-to-day June, 2015 - June 2016 Accra, Ghana (Full Time) administration of the hotel business University of Lecturer Teaches Introduction to Jan, 2015 - Aug, 2016 Cape Coast (Part Time) Hospitality and Tourism mgt, Ghana Food and Beverage Mgt

Accommodation Operation,

Tourism Management

Airport View Hotel Executive Housekeeper Responsible for the day-to-day Oct, 2010 – June, 2015 Accra, Ghana (Full Time) Management of the housekeeping Department (budgeting, administrative)

Airport View Hotel Front Office Manager Responsible for the Front Office Jan, 2013 – Dec, 2013 Accra Ghana (Full Time) department daily administrative duties including recruitment and training

Best Western Premier Front Desk Executive Receiving Guest, April, 2010 – Sep, 2010 Airport City Hotel, (Full Time) Preparing Guest Bills Accra, Ghana Checking-Out Guest

Mac Dic Royal Assistant Housekeeper Responsible for the housekeeping staff, Jan, 2009 – Mach, 2010 Plaza Hote (Full Time) Ordering, issuing and controlling of housekeeping Stock, Preparing of

duty Rota for staff

Ghana Airport Company Internship Preparing staff Medical Bills, Preparing June, 2017 – Dec, 2017 Traveling allowance and claims, Preparing

Staff duty Rota

Job Description

Year

Institution

Position

4

COURSES TAUGHT AT UNIVERSITY LEVEL (COURSES TAUGHT AT UENR) Undergraduate and Diploma Courses Credits

Hspm 211 Lodging Operations (3 credit)

Hspm 307 Advanced Front Office Management (3 Credit) Hspm 309 Lodging Management II (3 Credit)

Hspm 321 Hospitality Strategies and Asset Management (3 Credit) Hspm 320 Managing Hospitality Distribution (3 Credit) Hspm 306 Advanced Lodging Management (3 Credit)

Hspm 108 Restaurant & Food Service Operations (3 Credit) Hspm 206 Lodging Management I (3 Credit)

Hspm 105/DHSM 109 General Nutrition (3 Credit)

Hspm 110/DHSM 107 Health, Safety and Sanitation (3 Credit) 5

CONFERENCES/WORKSHOPS/SEMINARS ATTENDED

International Conference on Research Methodology for Qualitative and Quantitative Research

International Conference on New Frontiers in Engineering, Science, Law, Management, Humanities and Social Science

University Governance and examinations, Research skills development and career progression

Workshop on Guide to curriculum development

and Good Proposal writing in the Academia

How to conduct good Research as academies and Planning and Leadership Skill in the University

Training on Lecturing/Conducting Exams/ Marking and Recording of student marks

Customer Service, Leadership and Building High Performance Team and Effective Customer Service

EUDOXIA

EUDOXIA

UENR

UENR

UENR

UENR

Airport View

Hotel

2021

2020

2019

2018

2017

2017

2014

RESEARCH WORK

Topic Institution Award Year

Hospitality Curriculum development

Job satisfaction and turnover

intention among hotel employees in

the Accra Metropolis

Taylor’s University

University of Cape

Coast

(Pending)

Master of Philosophy

degree

2012-2024

2011-2013

Retention strategies on labour turnover

in the hotel industry in Ghana: A case

study of selected hotels in Accra

Indigenous dishes of the people of Upper

West Region

Ho Polytechnic

Accra Polytechnic

Bachelor of Technology in

Hospitality and Tourism

Management

Higher National Diploma in

Hospital Management

2006-2008

2002-2004

Topic

Institution

Year

6

PULICATION/ARTICLE

1. Eunice, F. A., Emmanuel, G., Mildred, N. D., & Agnes, A. (2016). Factors influencing employee job satisfaction in Ghana's hotel industry. Journal of Human Resources in Hospitality & Tourism 15(2):166 -183 DOI: 10.1080/15332845.2016.1084858. 2. Mildred, N. D., Iddrisu, W. A., Sampson, W-G., Perpetual, Z. & Mohammad, F. A., (2020). Assessment of COVID-19’s impact on hotels in Ghana: Case study of hotels in Accra and Kumasi. International Journal of Tourism and Hotel Management 2(2): 33-37 DOI: 10.22271/27069583.

3. Mildred, N. D., Perpetual, Z., & Prosper, B., (2021). Turnover intentions among hotel employees in the Accra Metropolis of Ghana. African Journal of Hospitality, Tourism and Leisure 10(1):238-255. DOI: 10.46222/ajhtl.197*****-**. 4. Deri, M, N., Mahama, F. B., Amenyui, M., & Chireh, T.D (2022). Towards Evaluation of New Approaches in Hotel and Catering Economics: A Case Study of Open-Air Hotels in Ghana. Indiana Journal of Humanities and Social Sciences, 3(6), 123-131. 5. Deri, M. N., Ragavan, N. A., Chireh, T. D., Zaazie, P., & Niber, A. (2022). Relationship between job satisfaction and turnover intention of hotel employees. Research Journal in Advanced Social Sciences, 3(2).

CONFERENCE PAPER PRESENTATION

1. Asia-Pacific CHARIE the hospitality and tourism educators Conference (2022). “Green practices among hotels in the Sunyani Municipality of Ghana”. 2. International Conference on Research Methodology for Qualitative and Quantitative Research

(2021). Organized by EXUDOXIA Research Centre, India. “Relationship between Job Satisfaction and Turnover Intentions among hotel employees in the Accra Metropolis, Ghana”. REFERENCES

1. Prof. Honyenuga Ben 2. Dr Sedegah Daniella

Ho Technical University University of Environment and Sustainability Vice Chancellor Department of Sustainable Development Email: adxtn0@r.postjobfree.com Email: adxtn0@r.postjobfree.com Tel: +233******** Tel: +233*********

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