Customer Services Assistant
Resume:
NAME: BRIAN MUTUNGA.
ADDRESS: P.O Box ****_**** Nairobi
Phone: +254*********
Email: *************@*****.***
Summary:
I am an Early Childhood Diploma holder with valuable work experience as a Retail Corporation Supervisor. Combining my passion for early childhood development with my strong leadership and management skills gained from my time in the retail industry, I possess a unique skill set that allows me to excel in creating nurturing environments while ensuring operational excellence.
Education:
2021-2023
Mount Kenya University, Nairobi, Kenya
Bachelors in Education (Early Childhood Education),
2017 - 2020
St. Paul's Boys High School Maragwa, Kenya
Kenya Certificate of Secondary School Education (KCSE), (Highschool diploma).
Grade: C Plain
2007 - 2016
Baraka Mtito Academy, Kenya
Kenya Certificate of Primary Education (KCPE),
Score: 342 marks.
Work Experience:
Employer: Mwananchi Marchandise and retail corporation.
Location: Nairobi, Kenya.
Duration: May 2022 - current.
Job Description:
As a Retail Store Supervisor at Mwananchi Marchandise and Retail Corporation, I was responsible for overseeing the day-to-day operations of a busy retail store. My role involved managing a team of sales associates, ensuring excellent customer service, and achieving sales targets.
Key Responsibilities:
Team Management:
Supervised a team of 6 sales associates, providing guidance and support to ensure a cohesive and motivated workforce.
Conducted regular team meetings to communicate sales targets, promotions, and performance expectations.
Created work schedules, assigned tasks, and monitored employee attendance and performance.
Conducted performance evaluations, recognized outstanding achievements, and provided constructive feedback for improvement.
Customer Service:
Maintained a customer-centric approach, ensuring that customers received exceptional service at all times.
Resolved customer complaints and inquiries promptly, ensuring customer satisfaction and building positive relationships.
Trained staff on effective customer service techniques, product knowledge, and sales strategies.
Sales and Merchandising:
Monitored sales performance, analyzed trends, and implemented strategies to drive sales and meet targets.
Collaborated with the buying team to ensure effective product assortment and timely replenishment of stock.
Oversaw visual merchandising efforts to create an appealing store layout, enticing customers and maximizing sales opportunities.
Conducted regular inventory checks, identified discrepancies, and implemented corrective measures.
Operational Efficiency:
Ensured compliance with company policies, procedures, and safety guidelines.
Managed cash register operations, including opening and closing procedures, cash handling, and reconciliations.
Monitored stock levels, placed orders with suppliers, and tracked deliveries to maintain optimal inventory levels.
Conducted regular store audits to assess adherence to visual standards, cleanliness, and overall store presentation.
Key Achievements:
Successfully exceeded monthly sales targets by 10% on average, contributing to increased store revenue.
Implemented a new customer loyalty program, resulting in a 15% increase in customer retention.
Introduced an efficient stock management system, reducing inventory discrepancies by 20% and improving stock availability.
Mentored and trained several sales associates who subsequently achieved promotions within the company.
Received recognition from senior management for exceptional leadership skills and dedication to driving store performance.
Overall, my one year as a Retail Store Supervisor at Mwananchi Marchandise and Retail Corporation provided me with valuable experience in team management, customer service, sales, and operational efficiency. I honed my leadership abilities, improved my problem-solving skills, and developed a strong understanding of the retail industry.
Work Experience: Early Childhood Education (Two Years)
Position: Early Childhood Educator
Company: Precious Gift Daycare and School Center
Duration: May 2021 - April 2022
During my two-year tenure as an Early Childhood Educator at Precious gift daycare and school Center, I was responsible for creating a stimulating and nurturing environment for children aged 3 to 7 years. Through the implementation of age-appropriate curriculum, individualized learning plans, and effective communication with parents, I successfully supported children's holistic development. I actively contributed to the overall success of the center, demonstrated strong teamwork skills, and continuously sought professional growth.
Languages:
English (Fluent)
Swahili (Fluent)
Skills: Intrests
Public speaking and communication. Listening and singing gospel music
Computer packages and literacy. watching religious movies.
Leadership and Management skills. Engaging in team building activities.
Certification:
Certificate in Computer Skills and Literacy
Microsoft word, Microsoft excel, Microsoft PowerPoint, Microsoft Microsoft Access.
Awards and Achievements:
Second runners up, Kenya Drama Festivals (Narrative Option), County Level, 2017
First runners up, Kenya Drama Festivals (Sub County Level), 2018
Certificate of Participation, Tuzo za Kiswahili za Wasta Wallah bin Wallah
Certificate of Participation, Kiswahili Contest, 2019
Certificate of Attendance, Second Annual Devolution Conference, 2018
References:
Aurelia Mwikali Ngolo.
Manager,
Mwananchi Marchandise and retail corporation.
Nairobi, kenya
Phone: 254*********.
Mr. Chesirwa Daniel
Mount Kenya University
Phone: +254*********
Mr Eric Kavyu.
Head Supervisor.
Mwananchi Marchandise and Retail corporation.
Contact this candidate