Administrative Assistant Claims Specialist

STACEY MARSHALL

678-***-**** ******.************@*****.***

PROFESSIONAL SUMMARY

To secure a position in the healthcare field that utilizes my skills in the Claims, as well as my background in research/resolutions, and my Customer Services skills

· 4 years of experience in the Healthcare field

· 20 years of Customer Services experience

· 8 years of Administrative Assistant and Office management

· Research and Problem-solve

· Detail-oriented and focused on superior customer service and process improvements.

· Leader and Team player

Professional Experience

Administrative Assistant

Countryman & Associates Tampa FL Mar 2023 – Jun 2023

· Answering multi-line phone systems, routing calls, delivering messages to staff, and greeting visitors.

· Executed record filing system to improve document organization and management.

· Scheduled office meetings and client appointments for the staff team.

· Sorted and distributed office mail and recorded incoming shipments for corporate records.

Office Manager

Caliber Collision Atlanta Ga / Tampa FL Feb 2016 – Mar 2023

· Maintained computer and physical filing systems.

· Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

· Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

· Established workflow processes monitored daily productivity and implemented modifications to improve the overall performance of personnel.

· Managed office operations while scheduling appointments for the department manager.

· Managed budgets, appointment scheduling employee and event itineraries, and accounts to improve productivity initiatives.

· Train new employees

· Setup work stations for employees to do the online paperwork.

· Assisted with month-end closing, including reports and explanations of variances.

Claims Specialist

Cyprexx Staffing Atlanta Ga May 2012 – Feb 2016

· Performed basic accounting, such as recording revenues and reconciling and auditing daily cash.

· Prepared and reviewed financial statements and accounting entries.

· Assisted with month-end closing, including reports and explanations of variances.

· Answered escalated claim adjustment requests and resolved issues received through transferred provider phone calls.

Customer Services Specialist

NCO MX Energy Gas Co Atlanta Ga Apr 2008 – May 2012

· Answered Multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.

· Executed record filing system to improve document organization and management.

· Scheduled office meetings and client appointments for staff teams.

· Sorted and distributed office mail and recorded incoming shipments for corporate records.

· Supported room reservations, agenda preparation, and calendar maintenance for programs, meetings, and events.

· Managed department budgets and generated financial reports for management review.

Education

Bennett High – 1985 -1989 diploma

ACCOMPLISHMENTS AND SKILLS

Microsoft Outlook: Microsoft Word, Microsoft Excel, PeopleSoft, Xcelys, Ika, Facets

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