Patient Representative
Resume:
Christine L Rohr
************@*******.***
BRONSON METHODIST HOSPITAL
Kalamazoo, Michigan
PROFESSIONAL EXPERIENCE
**/**** – 03/2023
EMERGENCY DEPARTMENT PATIENT REPRESENTATIVE
Completed patient registrations, without error, allowing for timely claim submission. Routinely verified patient demographic data either in person or on the phone with patients or their guardians, to include health insurance, and applicable accident information.
Trained new staff on protocols, laws and rules.
04/2002 – 09/2008
Associate IT Analyst
Supported and maintained several business applications within the hospital. Created multiple surveys and provided results using Opinio survey software. Supported and maintained all Misys users and files.
Communication and problem solving were routinely required to identify and correct system issues with or without the assistance of the vendor. Lead Misys PM to Misys Tiger project through conversion completion.
EDUCATION
High School Diploma Paw Paw High School, MI
CERTIFICATION
Certified Healthcare Access Associate (CHAA)
Study of the laws and regulations of patient access services, customer service, and patient rights.
SKILLS AND ABILITIES
Proficient in the following applications: Microsoft Excel, Word, Misys PM System and Misys Tiger System software, Opinio Survey software and EPIC System software
Medical Terminology
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