Service Representative Patient

Imoleayo Kolawole (Imo)

***** ******** ***** ******* ***** 77089

Email: ************@*****.***

Ph. 614-***-****

Summary

To leverage0.

my 5+years of customer service experience as well as my role with expertise in quality products, services, and productivity for customers.

Qualifications/Skill

● BSc. Accounting Olabisi Onabanjo University

● Diploma in computer applications.

● Detail-oriented, efficient, and organized.

● Teamwork, oral communication. Attention to details.

● Proficient in MS Word, Excel, Outlook.

● Possess strong problem-solving skills, with the ability to make well thought out decisions.

● SAP Quality Management Modules

● Additional Skills: PC-Handle customers’ packaging and delivery complaints. Work History/Date

Brookdale Senior Living Columbus, Ohio

Patient Representative Coordinator Aug.2019- April 2020

● Maintained daily records regarding resident medication changes in physical conditions/behavior and other observations.

● Administered medicine to residents.

● Participated in life enrichment activities while encouraging resident social organization.

● Provide maximum residential satisfaction with room service experienced clients.

● Uses interpersonal and customer service skills to create a positive interaction with all patients.

● Report concerns related to patient’s condition to appropriate nurses

● Keep confidential residence medical information in accordance with all applicable regulations.

● Follow meal patterns for diets with nutritional meal goals and communicate appropriate choices to residents.

● All other duties assigned by the residence director and Nurses. Columbus Job Placement Centre Columbus, OH June.2018- July2019 Customer service Representative

● Greeted customers and directed them to proper staff.

● Operated switchboard for incoming calls and monitored computer activity in the resource room.

● Schedule, confirm and attend appeal hearings for SNAP applicants.

● Provided customers with helpful resources for employment and social services.

● Maintained confidentiality information for clients and entered it in the database.

● Scheduled and confirmed appointments for the Summer Youth Program.

● Provided customers with helpful resources for employment and social services.

● Operated switchboard for incoming calls and monitored computer activity in the resource room. Aromair fine fragrance Company New Albany, Ohio May 2016 – June 2018 Receptionist

● Greet and welcome guests as soon as they arrive at the office.

● Direct visitors to the appropriate person and office Imoleayo Kolawole (Imo)

10602 Kirklane Drive Houston Texas 77089

Email: ************@*****.***

Ph. 614-***-****

● Answer, screen, and forward incoming phone calls

● Ensure the reception area is tidy and presentable, with all necessary stationery and office material.

● Provide basic and accurate information in-person and via phone/email.

● Receive, sort, and distribute daily mail/deliveries.

● Update calendars and schedule meetings

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