KERWIN FOSTER

**** ********* ***** # *-***, Lauderhill, Fl 33319; Phone: 305-***-****

email- adxtli@r.postjobfree.com

OBJECTIVE:

Using the skills acquired through education and experience, to obtain a position in a professional organization that supports strong maintenance and labor skills in Customer Service. To join an organization that will promote and appreciate an individual who is dedicated, loyal, effective in developing, motivated and efficient when handling the management of new tasks and responsibilities in timely manner.

Professional Experience

HIGH-RATE SOLUTIONS

Arise Platform (Remote Customer Service) January 28, 2019 - Present

Own the business and works for Fortune 500 companies doing remote professional customer service & sales.

Answer inbound sales and customer service inquiries

Describe the product benefits and any special offers

Provides technical support in the Functional areas of the business.

Building and maintaining business relationships with customers

Have great communication and analytical skills.

COMCAST

Customer Service Representative November 15, 2017 - January 21, 2019

Interacts with customers via telephone to assist with a variety of customer inquiries and issues.

Perform other duties as requested by supervisor in order to achieve departmental goals and objectives.

Explains billing cycles, processes, and prorates effectively to ensure that customers understand their duties.

Corrects errors and discrepancies on customers’ billings as necessary

Troubleshoots and resolves technical problems over the phone in a single customer interaction to maximize the customer’s experience.

Prepares work orders when required and ensures appropriate procedures are followed.

Liaison between customers and the company to provide quality customer service and to ensure customer satisfaction.

American Express Plantation, FL

Customer Service Representative/Sales June 4, 2013- November 5, 2014

Answer inbound sales and customer service inquiries

Offer upgrades and other services to current & potential customer over the phone

Identify and resolve customer concerns

Corrects error and discrepancies on customer’s billing as necessary

Enter notes into the computer, including dates for follow-up calls

Describe the product benefits and any special offers.

MC INSTALLMENTS, PEMBROKE PINES, FL

March 2012 -May/2013

Independent Contractor

Supervised youth in activities in order to observe or effect changes in their social job

Maintained the security of the facility and grounds

Escort youths to work, mealtime, recreation and all activities

Provide crisis intervention for juveniles

Communicate orally and in writing all appropriate reports and information, both within the unit and relevant outside agencies as requested

CD&L, MIRAMAR, FL July 2013 -December 2014

Security Officer/ Supervisor

Sort packages in accordance to drop off points and the route taken.

Arrange packages to fit all packages that will be delivered during a trip.

Makes frequent stops at drop off points of business and residential homes

Transported and delivered specimens and important documents from clients in the tri county area.

Routinely updated dispatcher to provide confirmation of delivery and to receive the next pick up and drop off location.

GARRISON SECURITY, MIAMI, FL March. 2012 - February 2013

Security Guard

Safeguard, patrol and monitor any theft or violence on the premises assigned for duty.

Provide safety against any law violator and resolved any sort of disturbances that incur losses to the client

Write daily reports regarding the activities and any disturbances occurred during serving period

Investigates and report unusual or suspicious activities to the local police department

Patrols industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.

KERWIN ALBERT FOSTER.

Education / Certification

08/2011- 04/2014 Union Institute & University, North Miami Beach, FL

Professional Education

05/2009 Alabama A&M University, Huntsville, AL

Business Management

05/2007 Hollywood Christian School, Hollywood, FL

High School Diploma

Certified in Microsoft Word, Power Point, Excel, and Publisher

Worked and supervised youth football at Optimist Club and Miramar Sr. High School’

Voluntary Coach – The main responsibility of a sport coach is to train non-professional athletes to enhance their playing skills and abilities, i.e.. Discipline, fairness, honesty, decision making skills, and a love for the game.

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