Customer Service Event Planner
Resume:
Ashley N Crudup
West Palm Beach, FL
*.********@*****.***
Friendly enthusiastic and adaptable with years of experience in customer service and guest accommodation. Able to learn new tasks, multi-task, and be proficient in growing key customer relationships. Represent the establishment with a friendly, professional demeanor always.
AVAILABILITY
MON-FRI: 8:30 AM–5 PM
SAT-SUN: OPEN
SKILLS
•Fine dining experience
•Microsoft Word, PowerPoint, Office & Excel experienced
•OpenTable experienced
•Aloha system experienced
•Clover system experienced
•Toast system experienced
•Guest experience & customer service oriented
•Active learner
•Adaptable
•Strong Multitasking skills
•Positive Team Approach
Work Experience
Server
Cucina Moderna – 9918 Lyons Rd, Boynton Beach, FL 33472 March 2023-Current 561-***-****
Serve & upsell food & drinks. Provide adequate customer experience. Ring up totals, process payments using Toast system. Communicate order with bar and staff. Maintain knowledge of menu items, present & serve wine, maintain basic wine knowledge
Server/Events Coordinator
Cucina Cabana – 1201 us highway 1, North Palm Beach, 33408 March 2022-Jan 2023 561-***-****
Establish and maintain relationships with vendors and clients, create invoices and collect payments, help organize event directly with event planner, consult with clients to determine objectives and requirements for events such as meetings, conferences, parties, and wedding receptions.
Provide adequate customer service. Check Identification, process payments using clover system. Upsell restaurant specials, Maintain knowledge of menu items, present & serve wine, maintain basic wine knowledge.
Server
Carmines La Trattoria - 2401 PGA Blvd, Palm Beach Gardens, FL 33410 December 2021-March 2022 561-***-****
Serve & upsell food & drinks. Ring up totals, process payments using Aloha system. Communicate order with bar and staff. Maintain knowledge of menu items, present & serve wine, maintain basic wine knowledge.
Receptionist
H.E.M Professional Services – 1860 Old Okeechobee Blvd, West Palm Beach, FL 33409 September 2019-August 2020 561-***-****
Receive and direct in-coming phone call inquiries to appropriate personnel, schedule appointments, process payments, maintain inventory.
Receptionist
Quad Valet Cleaners – 6700 S South Shore Dr, Chicago, IL 60649 February 2019 – September 2019 773-***-****
Direct in-coming phone call inquiries to proper channels, input & output data in computer, keep track of each guest’s clothes/items, ring up supplies & food, set appointments.
Hostess
Truluck’s Seafood & Crabhouse – 41 E Chestnut St, Chicago, IL 60611 November 2018 – February 2019 312-***-****
Set comfortable tables for patrons, make reservations using “Open Table system”, call & confirm reservations, assign reservations to set tables per patron’s wishes, delegate flow of restaurant, helping with other restaurant duties as needed.
Hostess
Shaw’s Crabhouse – 21 E Hubbard St, Chicago, IL 60611 October 2017-November 2018 312-***-****
Set comfortable tables for patrons, make reservations using “Open Table system”, call & confirm reservation, assign reservations to set tables per patron’s wishes, delegate flow of restaurant, helping with other restaurant duties as needed.
Hostess/Server
Brio Tuscan Grille- 5050 Town Center Circle, Boca Raton, FL December 2015 – March 2016 561-***-****
Greet and seat guests, make reservations, serve food & drinks, ring up totals, communicate orders with bar & staff, verify legal age to drink.
Shift Supervisor
Dunkin donuts- 13889 wellington trace suite A7, Wellington, FL August 2014 - October 2015 561-***-****
Cashier, barista, responsible for inventory, set duties and daily work expectations to staff, train new employees on work processes
Education
High school or equivalent
Royal Palm Beach High School - Royal Palm Beach, FL
August 2010 – June 2014
Certifications/Licenses
Basset alcohol certification / Serve Safe Food handler
License to serve & sell alcohol on premises.
Certificate to serve food on premises.
Contact this candidate