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Darrell L. Jones

GitHub LinkedIn

317-***-****

Indianapolis, IN 46254

adxthu@r.postjobfree.com

Information Technology Professional

Technical Support Remote Desk Support Troubleshooting Self-motivated tech professional with a strong background in customer service, technical troubleshooting, and technical knowledge. Created a home lab to learn technical competencies and successfully acquire certifications:

Certifications: Google IT Professional, Information Technology Certification Course Careers, o Comptia A+ (In-Progress)

Systems: Windows, Mac OS X, Linux, Mobile

Databases: HeidiSQL

Software: MS Teams, MS Office, etc

TECHNICAL SKILLS and TECHNOLOGIES

PC Maintenance and Upgrading Computer and Hardware Maintenance Operating Systems Networks Printers Ticketing System Azure Networks Security Groups Firewalls Virtual Machines Networking Cloud Computing Active Directory Customer Service Home Labs File Permissions Troubleshooting Homelab Experience

Personal PC Build: (Source)

Task and Experience:

● Built and customized high-performance gaming rigs for personal use, focusing on optimizing system performance and enhancing experience.

● Performed regular hardware upgrades and maintenance to ensure optimal functionality and longevity of systems.

● Diagnosed hardware and software issues, conducted repairs, and optimized the system for improved performance.

● Provided personalized recommendations for hardware upgrades and software installation based on user requirements and budget.

Skills and Technologies: Computer Hardware (CPU,GPU, Power Supply, RAM, motherboard, etc), PC Maintenance and Upgradiing, Operating Sytems, Perhpials, Monitors, Printer, Troubleshooting, Cable-mangement and Windows 10 Implementation of Help Desk Ticketing System (osTicket): (Source) Task and Expereince:

● Implementiation, installing, and configuring help desk ticketing systems to streamline and demonstrate IT support processes.

● Familiarity with ticket escalation procedures, prioritization, and SLA management within the ticketing system.

● Integrated the ticketing system with other IT infrastructure components, such as Internet Information Services and Heidisql.

● Customized Roles, Departments, (Service-Level Agreements) SLAs and ticketing process to capture relevant information and facilitate efficient ticket triaging and resolution. Darrell Jones adxthu@r.postjobfree.com

Skills and Technologies: Microsoft Azure, Remote Desktop, HeidiSQL, Installation/Configuring Software, Cloud Computing Configuring On-Premises Active Directory: (Source) Task and Experience:

● Set up and configured an on-premises Active Directory environment in a home lab for testing and learning purposes.

● Implemented a domain controller and Client to establish a Active Directory infrastructure.

● Created and managed user accounts, security groups, and organizational units (OUs) within the Active Directory structure.

● Created and managed over 100 example user accounts, including attributes such as usernames, passwords, and group memberships, within the Active Directory structure.

● Utilized tools and scripts to automate user creation, bulk import, and attribute management to improve efficiency and scalability.

Skills and Technologies: Microsoft Azure, Remote Desktop, Active Directory, Windows Server 2022, Windows 10, PowerShell, Firewalls

Exploring Azure and Networking Concepts: (Source)

Task and Experience:

● Actively engaged in exploring Azure cloud services and networking concepts to gain practical knowledge and hands-on experience.

● Demonstrated knowledge of networking protocols such as ICMP, Secure Shell (SSH), DHCP, DNS, and Remote Desktop Protocol (RDP).

● Leveraged Linux and Windows command-line tools, such as tcpdump, ping, nslookup, traceroute, or netstat, to gather network information, test connectivity, and troubleshoot network-related issues.

● Employed command-line tools and utilities, both in Linux and Windows environments, to configure network settings, diagnose connectivity problems,

● Utilized tools like Wireshark to capture and analyze network traffic, identifying communication patterns, troubleshooting issues, and optimizing network performance. Skills and Technologies: Microsoft Azure, Remote Desktop, Cloud Computing, Linux, Ubuntu ( Linux ), Windows 10, Command-line Tools, Network Protocols ( SSH, DHCP, DNS, RDP, ICMP), Wireshark (Protocol Analyzer), PROFESSIONAL EXPERIENCE

Blue Marble Production, Indianapolis, IN April 2021 – March 2023 Relief / Technician Specialist

● Effectively trained the next generation in operating their respective machines, proficiently showcasing various software functionalities, while ensuring seamless operations and maximizing performance

● Achived three promotions within the two years of employment.

● Successfully assisted with the deployment and configuration of employee workstations this included desktops, monitors, software and peripherals affecting nearly 100 employees.

● Delivered troubleshooting assistance to employees in instances where hardware, peripherals, or applications encountered issues.

Herff Jones, Indianapolis, IN March 2018 – April 2021 Machine Operator

● Demonstrated proficiency in setting up, calibrating, and adjusting the machine for optimal performance and output.

Darrell Jones adxthu@r.postjobfree.com

● Monitored machine operations, including feeding materials, controlling settings, and ensuring smooth workflow.

● Consistently achieved production targets, contributing to meeting or exceeding company goals.

● Demonstrated a strong attention to detail and quality control, consistently delivering products that met customer specifications.

● Trained and mentored new machine operators, ensuring their smooth integration into the production team.

Lowes Corporate, IN March 2018 - December 2018

Customer Care Representative

● Serve as a primary point of contact for customers and store employees, providing prompt assistance with complaint resolution, product information, availability inquiries, stock management, and special order sales processing.

● Ensure thorough documentation of all incidents that occur and promptly assign them to the appropriate department for resolution, maintaining an organized and efficient process. EDUCATION

Core 40 H.S. Diploma, Pike High School

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