Ronnie L. Mozee

**** ****** **

Indianapolis, Indiana 46205

317-***-****

Email: adxthp@r.postjobfree.com

Education

Martin University

Indianapolis, Indiana

Major Computer Science

Indianapolis Educational Center

Indianapolis, Indiana

General Equivalent Diploma, January 1998

Professional Experience

Navient (Previously known as Sallie Mae)

Portfolio Specialist / Post Claim Assistant

Fishers, Indiana

September 2013- December 2022

• Assist and help train new employees with the knowledge of company policies, as well as lenders /servicers policies utilized in the servicing of education loans.

• Research, resolve and respond to all written correspondence and telephone calls received on defaulted student loans.

• Communicate with credit bureaus, attorneys', schools, lenders, servicers, guarantors and Department of Ed Ombudsman via telephone or in writing regarding disposition of a defaulted borrower's account.

• Process and preparation of Automated Credit Dispute Verifications through the E- Oscar Software System for defaulted student loan borrowers. Navient (Previously known as Sallie Mae)

Customer Resolution Services Account Manager

Fishers, Indiana

September 2007- September 2013

• Accountable for contacting Department of Education student loan borrowers, endorsers, and co-makers whose accounts exceed 60 days delinquent and critically nearing default.

• Responsible for resolving delinquency and securing payments from delinquent customers by effectively communicating the importance of loan responsibility and the consequences of default.

• Counsel delinquent borrowers on all available repayment and deferment options to resolve the delinquent status.

• Speak with student borrowers asking various questions and using effective listening techniques to find best possible option to resolve delinquent accounts.

• Multi-task in a multiple monitor workstation environment using multiple programs and applications at once while communicating with customers. Student Assistance Corporation / Salliemae

Default Customer Service Specialist

Indianapolis, Indiana

December 1999 - September 2007

• Responsible for timely processing routine incoming and outbound customer telephone calls.

• Processing payments and correspondence received from delinquent borrowers.

• Consolidating delinquent customer accounts, preventing default.

• Responsible for assisting borrowers with claims filed. Personix

Supervisor

Indianapolis, Indiana

July 1996-May 1999

• Supervised 8 employees. Responsible for delegating daily production to ensure deadlines of shipments are met.

• Trained and tutored new employees; documented daily progress of work performed.

Personix

Ultra-Graphics/ Embossing Computer Operator

Indianapolis, Indiana

January 1995-1996

• Operated computerized machinery for the production of Visa, MasterCard, Blue Cross Blue Shield and telecommunications cards.

• Verified quality and printing of products according to company's specifications. Assisted in testing encoding, required line locations and shipments for new business projects.

Additional Skills

• Strong verbal and non-verbal communication skills

• Demonstrate the ability to work with details, analyze data, and resolve problems

• Excellent organizational skills with demonstrated ability to prioritize multiple workloads and tasks

• Work independently within restrictive deadlines

letters of recommendation available upon request

Contact this candidate