Customer Service Events Coordinator

.

SAILOR

SLONAKER

CUSTOMER SERVICE &

HOSPITALITY SPECIALIST

SKILLS

• Preparation and effectiveness

• Presentation

• Communication

• Customer Service

• Upselling

CONTACT

***- ***-****

**************@*****.***

Irvine, CA 92620

Sailor's LinkedIn

Hardworking, energetic candidate

well-versed in the hospitality

industry. Experienced in providing

exceptional customer service to

guests and ensuring efficient

operations within the restaurant.

Committed to developing a strong

working relationship with all

members of the restaurant staff to

promote optimal service delivery.

Constantly finding new ways to

exceed customers’ expectations

with personalized service.

EXPERIENCE

November 2022 - Present

Hostess

Law's Chophouse, Denver, CO

• Monitored restaurant activity to determine seating and dining flow.

• Engaged with guests to maximize satisfaction with food and service.

• Observed guest needs throughout dining experience, driving high-quality service.

• Supported servers, food runners and bussers with keeping dining area ready for every guest.

June 2022 - October 2022

Retail Brand Ambassador

Allbirds, Newport Beach, CA

• Engaged, educated and befriended customers to deliver amazing shopping experience, exceeding 10+ sales within my first week.

• Top selling employee at register.

• Increased brand awareness through exceptional customer service, demonstrations, sales and brand awareness.

• Exceeded sales goals in line with prescribed selling strategy while placing new and existing brand products in competitive retail location. June 2020 - December 2021

Marketing Events Coordinator

M. Allen, LLC, Denver, CO

• Managed administrative logistics of events planning, event booking and event promotions.

• Coordinated virtual wine tasting events for clients.

• Evaluated existing plans, processes and events planning services to identify opportunities for improvement.

• Generated 50+ daily email campaigns.

EDUCATION

High School Diploma – Bridge Builder Academy, Richardson, TX. (June 2018). Associates of Arts (A.A.) in Business – Orange Coast College, Costa Mesa, CA. Bachelor of Arts (B.A.) in Communication – University of Colorado, Boulder, CO (August 2019-Janurary 2022).

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