Amrina Arif

*** ********* *****

Hamilton,ON L*R 1P0

adxth2@r.postjobfree.com

647-***-****

Objective:

Highly motivated and customer-focused professional with 5 years of experience in retail, customer service, and management. Seeking a challenging position in Costumer Service position where I can utilize my skills and contribute to the success of the organization.

Education:

- Bcom in Accounting

Punjab group of colleges - Lahore

2007 to 2009

- Icom in Accounting/computer science

Sheikh Khalifa bin Zayed Arab Pakistani college - Abu Dhabi, UAE

2002 to 2006

Work Experience:

Supervisor/Customer Service/Cashier/Management

Loblaws Companies Limited - Fortinos - Stoney Creek, ON

August 2021 to Present

- Demonstrated expertise in PC Express operations, having worked in the same department since 2017 in Milton before relocating to Fortinos.

- Resolved customer issues efficiently, maintaining a high level of customer satisfaction.

- Fostered strong relationships with coworkers, effectively working as part of a team.

- Utilized management skills to handle pressure situations and maintain productivity.

- Previously gained experience in family business (parlour/saloon) for 6 months, managing customer service, cash handling, and bookkeeping.

Skills:

- Excellent computer skills, including Microsoft Excel, basic knowledge of Microsoft Office, and web browsing.

- Proficient in cashier duties, cash handling, and sales, with 5 years of experience.

- Strong customer service abilities, ensuring positive interactions with customers.

- Typing skills for efficient data entry.

- Extensive retail sales experience.

- Fluent in English, Urdu, and Punjabi.

Certifications and Licenses:

- High School Diploma in computer science

- Bachelor of Commerce

- G2 driver's license

Additional Information:

- Can work under pressure and adapt to changing environments.

- Team player with the ability to lead or work effectively within a group.

- Quick learner and attentive listener.

- Decisive and able to make quick decisions.

- Energetic, friendly, and focused.

- Relocating to Houston, Texas in July.

References:

1. Name: Alex (PC Express Manager, Fortinos)

Contact: +1-289-***-****

2. Name: Natasha (Ex-PC Express Manager, Fortinos)

Contact: +1-289-***-****

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